Vanco is seeking a Sr. Strategic Account Manager to lead and empower clients and deliver seamless long-term account strategies, driving client satisfaction, product adoption, and measurable success outcomes. This role ensures consistent execution of account management best practices, cross-functional collaboration, and alignment with Vanco’s strategic goals. This is the perfect opportunity for a motivated, client-focused individual who thrives on empowering others, driving process excellence, and delivering measurable impact. The ideal candidate is passionate about education technology, skilled at leading through collaboration, and excited to shape the client experience from onboarding through renewal. 

Meet Vanco – We are a software company who provides businesses, faith-based organizations, nonprofits, and educational institutions a complete range of payment solutions and administrative software. Our solutions make payment processing simple and ease administrative burdens for faith-based groups, nonprofits, and schools. We are a software payments company for community organizations, and every transaction tells a story.? 

At Vanco, we serve those who enrich our communities. An important part of who we are is our Vanco Values in Action.  At Vanco, our employees: 

• Clearly Care
• Own It 
• Grow 
• Have Grit   

What you’ll be doing:  

• Own Strategic Relationships: Serve as the primary point of contact for high-value EDU accounts, building deep partnerships and ensuring long-term retention and growth. 
• Drive Account Outcomes: Develop and execute strategic account plans tied to client goals, renewal cycles, and expansion opportunities that align with Vanco’s revenue objectives. 
• Lead Value-Driven Conversations: Conduct business reviews, strategic planning meetings, and performance check-ins to demonstrate ROI and maximize customer engagement. 
• Monitor and Forecast Account Health: Track account performance, usage trends, and risk indicators using Salesforce, Hubspot, and Looker to ensure proactive decision-making. 
• Act as an Escalation Point: Manage complex or high-priority client needs, resolving issues through cross-functional collaboration and timely communication. 
• Represent the Voice of the Client: Advocate for EDU customer needs with Product, Marketing, and Leadership to influence product roadmap, enhancements, and solution evolution. 
• Maximize Customer Adoption & Value: Reinforce best practices and adoption strategies that improve client outcomes, operational efficiency, and value realization. 
• Deepen Product & Industry Expertise: Maintain a high level of knowledge of Vanco solutions and K-12 market dynamics to serve as a trusted partner for district stakeholders. 
• Drive Renewals & Expansions: Identify expansion opportunities, mitigate churn risk, and lead renewal conversations with a strategic, data-driven approach. 
• Collaborate Across Teams: Partner closely with Marketing, Product, Implementation, and Client Services to ensure seamless client experience and unified messaging. 
• Support Continuous Improvement: Provide feedback and insights to improve processes, customer resources, product features, and go-to-market strategy. 
• Contribute Beyond the Role: Participate in internal initiatives, strategic projects, and process enhancements that drive Vanco’s customer experience vision forward. 

 What you bring: 

• Strategic Relationship Builder: Excels at developing deep, consultative partnerships with large K-12 districts, uncovering client goals, and aligning Vanco’s platform solutions to drive measurable outcomes. 
• Revenue Growth Champion: Skilled at identifying expansion and renewal opportunities through data-driven insights, business reviews, and proactive account planning to achieve retention and net revenue growth targets. 
• Executive Communicator: Comfortable engaging at all levels of district leadership—from business managers to superintendents—articulating value through clear, outcome-oriented conversations. 
• Data-Driven Decision Maker: Uses Salesforce, Hubspot, Looker, and other analytics tools to forecast health trends, mitigate churn risk, and prioritize high-impact actions. 
• Cross-Functional Collaborator: Works seamlessly with Client Adoption, Product, and Marketing teams to deliver an integrated and cohesive customer experience. 
• Trusted Advisor: Serves as a strategic thought partner, helping districts modernize payments, streamline operations, and enhance parent and staff engagement using Vanco’s suite of EDU products. 
• Process-Oriented Operator: Maintains rigor in account planning, QBRs, renewal forecasting, and documentation, ensuring every client interaction is purposeful and data-informed. 
• Problem Solver & Escalation Expert: Anticipates challenges, navigates complex client needs, and resolves issues quickly with a calm, solutions-first mindset. 
• Educational Industry Fluent: Understands K-12 decision cycles, funding sources, procurement processes, and technology adoption patterns to influence strategic outcomes. 
• High EQ Leader: Balances empathy with assertiveness, reads client dynamics effectively, and tailors communication to build trust and sustain long-term relationships. 
• Results-Oriented Professional: Driven by goals, accountability, and the pursuit of continuous improvement—measuring success through both client impact and business performance. 
• Change Advocate: Adapts fluidly to evolving priorities, new products, and strategic shifts, maintaining alignment with Vanco’s growth and customer success objectives. 

What we offer: 

• This role is a remote, work from home role in one of our approved states. 
• 100% Employer Paid Health Insurance (Employee HSA Plan Only), Life Insurance, AD&D Insurance, Short Term Disability, Long Term Disability 
• Additional benefits include Health Insurance (Base, Buy-up or HSA Plan), Dental, Vision, Accident, Critical Illness, Voluntary Life, Voluntary AD&D 
• 9 Paid Holidays, 2 Floating Holidays and 4 weeks PTO 
• 8-weeks paid parental leave (after 6 months of employment) 
• Paid days off to Volunteer 
• 401(k) Plan with employer match 
• Competitive benefits and pay
• Small collaborative teams where you can impact both outcome and culture 
• Ongoing professional development opportunities and a focus on promotion internally. 

The annual starting base pay for this position typically starts between $75,000-85,000. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, location, and equity with internal team members. Total compensation for this position includes quarterly commissions.  
For remote positions, employees must reside in one of the following locations: AL, AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, MO, MT, NC, NJ, NH, NV, NY, OR, PA, SC, TN, TX, UT, VA, WA, WI. All other states are not in consideration for this role at this time. 
Vanco is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.