Job Title: Client Experience Administrator

Location: Remote

Job Summary

The Client Experience Administrator is responsible for the successful support of PuzzleHR clients by performing a variety of administrative and clerical tasks. This role is responsible for providing support to our implementation project team by assisting in daily new client onboarding needs and managing our Company’s general administrative activities. These responsibilities include monitoring our HRIS systems, preparing internal communications, scheduling, and verifying/maintaining appropriate documentation. 

Job Duties

• Organize and schedule appointments.
• Write and distribute emails, corresponding memos, and documentation in appropriate HRIS systems.
• Provide general support to sales organization with client onboarding needs.
• Maintain contact lists.
• Assist in the preparation of regularly scheduled reports.
• Liaison with sales organization and service teams to handle onboarding of new clients and external communications.
• Utilize Microsoft Office Suite to communicate through email, create agendas in PowerPoint, etc.
• Perform other duties and responsibilities as assigned.

Required Skills

• Proficient in MS Office Suite (MS Excel, MS Outlook, MS PowerPoint, in particular).
• Excellent time management skills and the ability to prioritize work. 
• Attention to detail and problem-solving skills. 
• Excellent written and verbal communication skills.
• Ability to learn additional software, such as HubSpot and Monday.com.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently and collectively across the organization.

Education and Experience

• High School degree: additional qualification as an administrative assistant or secretary will be a plus.
• Demonstrated eye for process improvement.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to move up to 15 pounds at times.
• Must be able to participate in video conferences/meetings.