SUMMARY 

Azamara is seeking a detail-oriented and passionate Cruise Sales & Support Agent that will service Travel Partners and Direct Guests and provide access to all client service areas within the Azamara organization in a one-stop platform. Agents will serve as liaison between these accounts and Sales and work closely with all areas to assist the account in growing their business with Azamara.

Handles inbound and outbound calls, emails, and mail from travel partners and direct guests. Answers general and specific questions regarding product offerings, and policies. It will also support the Sales Managers responsible for working with a varied account base to assist departments in meeting or exceeding corporate growth goals via service support, telephone and electronic sales.

*Please note this role is based solely in Brisbane, Australia*

The Role

• Will service direct guests and travel partners      for the Australia and New Zealand market and provide access to all client      service areas within the Azamara organization in a one-stop platform.
• Handles inbound and outbound calls, emails,      faxes and mail from travel partners.
• Reviews and acts on sales calls and inquiries      for the various sales functions/fields, and Travel Partners and Direct      Guests. Leverages these interactions to create selling opportunities
• Services existing bookings including making      changes to reservations, accepting and recording payments and assisting      travel partners with arranging guest preferences. Researches and provides      information in order to accommodate special need
• Enters required information into Azamara      systems and maintains an accurate history of each reservation and any      associated transactions. Uses multiple data base systems, internal      computer programs and various computer-based resources
• Responsible for outbound calls including      managing 200% Suite Deposit FIT & Groups; Children's Programs; Paid      Upgrades; Deployment Changes; Visa CIBT call outs, returned messages      (mainly CVP)
• Provides information and enrolments for Travel      Agents clients into Loyalty programs. Answers questions pertaining to      membership, fulfillment of membership collateral and problem resolution.      Will describe and promote Azamara products and services as requested
• Investigates travel agent/guest complaints on      bookings, product, service, billing, air, credit, or pre/post vacation      experiences. Examines booking history, accounting information, related      documents and correspondence and converses or corresponds with customer      and other company personnel such as Air/Sea, Groups, Reservations,      Accounting, Revenue Management, Documentation, and Sales to obtain facts      regarding travel agent/direct guests’ complaint
• Representative will serve as liaison between      these products and Sales, Revenue Management, Guest Port Services (GPS)      and other areas as necessary
• Manage shared Email Inboxes including: Azamara      Customer Service; Le Club Voyage; Custom Air/Choice Air; Onboard Bookings      (passages)
• Attends required training classes, completes      required on-line training courses and satisfies completion standards
• May be assigned to special projects and may      serve on employee committees
• Performs other duties as required
• This job description in no way states or      implies that these are the only duties to be performed by the employee      occupying this position
• Employees will be required to perform any      other job-related duties assigned by their supervisor or management.