FLSA Status: Non Exempt 

Pay range: Low $23.76 per hour   High $26.14 per hour  

This role requires Spanish fluency. An additional $1.50 per hour will be added to the base rate upon successful completion of a language assessment on the first day of employment.  

Schedule: Full time , Monday – Friday 730am-330pm

Job Summary: Case Managers work one-on-one and in small groups with guests of St. Francis House to provide resource, referral, and advocacy services. Through individualized service planning, goal setting, and coordination of care, Case Mangers help guests obtain the skills, support, and resources needed to achieve stability in key areas such as housing, income, and behavioral health.   

Essential duties / responsibilities:  

• Provides case management services to homeless adults (carry a caseload of approximately 30-50 individuals, dependent on frequency of guest appointments)   
• Provides referral services for individual guests both internally at St. Francis House and with external agencies and resources 
• Works with guests to assess individualized needs and develop goals through a service plan 
• Works within a holistic care model, collaborating closely with other clinicians, psychiatrists, physicians, case managers, and support staff.   
• Conducts triage for guests seeking services during weekly scheduled Case Manager of the Day shifts 
• Collaborates regularly with Boston Healthcare for the Homeless Clinic to address guests’ needs 
• Actively participates in regular staff meetings, staff training programs, and supervisory sessions.  
• Documents all intakes, client notes and assessments within HMIS database in a timely manner.  
• Proactively outreaches and engages with guests to ensure continuity of services 
• Utilizes motivational interviewing and trauma informed approaches to engage guests around goals. 
• Adheres to agency code of conduct.  
• Performs other duties as assigned. 

Required Skills & Abilities: 

• Bilingual (Spanish) required. 
• Excellent verbal and written communication skills in both English and Spanish. 
• Excellent organizational skills with attention to detail. 
• Ability to prioritize tasks and to delegate them when appropriate. 
• Proficiency with Microsoft Office Suite. 
• Ability to function well in a fast-paced environment with compassion and professionalism. 
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach. 
• Strong analytical and problem-solving skills. 
• Basic knowledge of community resources and best practices with at-risk populations.  
• Knowledge of de-escalation techniques or crisis intervention preferred. 

Education & Experiences: 

• High School Diploma or Equivalent required.  Further education in human service related field preferred.  
• Experience working in direct human service with vulnerable individuals and preferably adults who are experiencing homelessness.  
• Lived experience of homelessness and/or recovery a plus. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 10 pounds at times. 
• Prolong standing and moving throughout multi-level building. 
• Constantly operate computer and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio. 

SFH is an Equal Employment Opportunity Employer committed to a   diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived   experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and   People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.