Position Type: Full-time, Exempt; Benefits eligible (This position is within the National Organization of Legal Services Workers, International Union UAW 220.)

Reports to: Executive Director

Why Join Us? Disability Rights Louisiana (DRLA) is the state’s federally mandated Protection and Advocacy system, working to protect, empower, and advocate for the human and legal rights of people with disabilities and seniors. The IT Coordinator is a cornerstone of that mission, ensuring staff across the state have reliable, secure, and accessible technology to support effective legal advocacy.

If you are a mission-driven IT professional who enjoys solving problems, supporting end users, and partnering with vendors to keep systems running smoothly, DRLA invites you to apply. The organization values diversity and strongly encourages individuals with lived experience, members of underrepresented groups, and bilingual candidates to apply.

Summary/Objective: The IT Coordinator supports Disability Rights Louisiana’s technology operations by maintaining core systems, assisting staff with day-to-day technical needs, ensuring data accuracy within DRLA’s case management database, and coordinating directly with DRLA’s third-party IT provider. This role provides hands-on support for staff across DRLA offices, as well as remote and field-based employees, ensuring systems run effectively to support DRLA’s statewide advocacy mission. The IT Coordinator is not responsible for developing IT policy or managing cybersecurity strategy but plays a key role in implementing established protocols, supporting secure technology use, and ensuring timely resolution of IT issues.

Essential Functions & Responsibilities:

Systems Administration & Database Support

• Maintain and update DRLA’s case management database, including user permissions, data accuracy checks, and basic configuration changes
• Support system integration needs by coordinating updates or adjustments with Third Party IT Provider or other vendors.
• Assist with onboarding/offboarding tasks such as account creation, access setup, and equipment assignment.
• Monitor system performance and escalate issues requiring vendor-level intervention.

Vendor Coordination

• Direct all hardware, software, connectivity, email, mobile device, printing problems, and security-related concerns to Third Party IT Provider.
• Coordinate all IT service requests, tickets, and escalations to Third Party IT Provider and track follow-up until completion.
• Communicate system needs, outages, or user issues clearly and promptly to Third Party IT Provider.
• Assist with scheduling vendor-supported updates, installations, or system maintenance windows.
• Maintain documentation related to vendor requests and outcomes.

General Responsibilities

• Support implementation of DRLA’s privacy, data protection, and cybersecurity protocols as established by DRLA leadership and Third Party IT Provider.
• Create simple, user-friendly guides for staff on key systems, tools, and processes.
• Maintain updated documentation of internal processes, instructions, and system changes.
• Offer annual or bi-annual refresher training sessions when tools or workflows change.
• Maintain an organized inventory of equipment, devices, and accessories.
• Assist with equipment setup for meetings, presentations, and remote collaboration.
• Perform other duties and projects as assigned.

Education, Experience, & Qualifications

• Bachelor’s degree in Business, IT, or a relevant field required.
• Minimum 2-3 years of experience providing IT support, database management, or systems administration in an office or nonprofit environment.
• Experience collaborating with third-party IT vendors or managed service providers (MSPs).
• Working knowledge of cloud-based systems such as Google Workspace and case management software. Sage experience preferred.
• Familiarity with secure computing practices, AI, and data privacy protocols.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to communicate technical concepts clearly to non-technical staff.

Work Environment & Demands:

• Physical requirements include the ability to lift up to 25 pounds occasionally.
• May involve standing or walking for extended periods while some tasks may require bending, stooping, or reaching.
• Regular use of standard office equipment such as computers, phones, and various digital devices.
• Capacity to perform repetitive tasks; read, analyze, and interpret data; maintain visual attention and mental concentration for significant periods of time.

Work Authorization: Must be currently authorized to work in the United States for any employer.

Equal Opportunity Employer Statement: Disability Rights Louisiana values diversity among our employees and is an equal opportunity employer. We hire without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other protected characteristic. DRLA endorses and supports the Americans with Disabilities Act (ADA) and is committed to providing reasonable accommodations to qualified individuals.