The Idaho Youth Ranch is one of the oldest non-profit agencies in the state of Idaho. Our mission:

We unite for Idaho’s youth by providing accessible programs and services that nurture hope, healing, and resilience.

Why unite with us?  Because we are better together! Our team members enjoy a workplace where Relationships are the foundation, where we are all Committed to the same mission, where Growth is always possible, where we are treated with and show Compassion, where trust guides us to Transparency, and above all, where Joy sustains us.

What do we offer?  In addition to contributing to our awesome mission, working at IYR has many advantages! For full time employees, eligibility for affordable medical and dental care, other voluntary benefits offerings. For all employees,  a 401(k) match, paid time off, an employee discount on purchases at our thrift stores, and working in a caring and compassionate environment just to name a few. 

How will you impact our mission? Every position at Idaho Youth Ranch contributes to the success of our mission. As an Information Systems Coordinator, you can proudly tell your family and friends that you help nurture hope, healing, and resilience in Idaho’s youth by supporting our agency in its day to day operations, which includes our network of the thrift stores; the profits of which go to fund our Programs and Services and make them accessible to all youth who need those services in Idaho.

Must Haves:

• Bachelor’s degree or related experience and specific certification in their field of expertise.
• Previous working experience as IT coordinator for 5 years
• In-depth knowledge of a variety of IT systems, databases and applications
• Familiarity with TCP/IP protocols and LAN/WAN configuration
• Hands-on experience with troubleshooting and repairing complex IT issues
• Strong attention to detail with competent vocabulary

Preferred:

• Comp TIA A+, Comp TIA Network+ and Comp TIA Security+, or equivalent 
• Previous experience in help desk support will be an advantage

Responsibilities 

• Provide technical support to all employees by assisting call-ins, email or live chat with technical difficulties
• Assist in the design, planning and execution of training on the use of systems and networks
• Install and configure computer hardware equipment and software programs
• Monitoring the helpdesk ticket system, network and server health
• Perform troubleshooting and execute needed repairs 

As a 501(c)(3) Non-Profit, the Idaho Youth Ranch is a qualifying employer for the Public Service Loan Forgiveness (PLSF) program. The PLSF offers student loan forgiveness on qualifying loans under specific conditions. Speak with your loan provider for more information.

The Idaho Youth Ranch is an equal opportunity employer. 

This role is located in Idaho and candidates need to be within a reasonable distance of one of the Idaho Youth Ranch locations.