IT & Business Systems Supervisor

Reporting to the VP of Technology

Company Summary:

Headquartered in Maitland, Florida, Southern Home Services is a rapidly growing and acquisitive company. Southern Home Services’ brands provide A/C, Heating, Electrical, and Plumbing repair throughout Central and South Florida, Alabama, Georgia, Kansas, Missouri, North Carolina, South Carolina, Texas, and Virginia with continued expansion plans. This is a great opportunity to join a strong business and support the company’s strategic growth plans. 

Role Opportunity

This is a great opportunity to join a successful and dynamic technology team, led by a seasoned VP with a coach mentality, focused on innovation and teamwork, while also having fun at work.

We are looking for a Supervisor of IT & Business Systems to join our Southern Home Services IT Team. This role is responsible for overseeing daily IT operations including hardware, software, performance of organizational systems, and security. This role will serve as a key liaison with our IT vendors ensuring the organization’s business systems and network are optimized and secure. Additionally, the IT & Business Systems Supervisor coordinates technology projects and servers as an escalation point for complex issues.  

This person will be a hands-on, customer-focused professional with problem-solving, strong critical thinking, and technical skills that will work independently in a dynamic and fast-paced environment.

Key Responsibilities

• IT Systems Management: Monitor,      maintain, develop, and support all IT systems to ensure high reliability      and availability.
• Hardware      Oversight: Works with networking partners to ensure that all hardware      systems (servers, networks, security systems, IoT devices, etc.) function      optimally and are integrated with software solutions.
• Vendor Relations: Establish and      maintain beneficial vendor relationships and service agreements, ensuring      all licenses are current and maintaining an inventory of licenses.
• Policy & Procedure      Development: Support & enhance IT policies, procedures, and develop      technical documentation to support daily operations and growth.
• End-User Support: Support      end-user computer systems and mobile devices, including hardware/software      installation, upgrades, and network connectivity.
• Troubleshooting and Support:      Provide high-level troubleshooting and support for system issues,      including after-hours on-call support when necessary.

· Support network infrastructure, Wi-Fi systems, and server operations.

· Manage employee access to various software platforms and systems. Ensure proper security protocols are followed to protect company data and systems. 

• Ensure all IT systems can      support company expansion, from network management to employee onboarding.
• IT Security Management: Support      IT security, including cybersecurity, Active Directory, physical security      of infrastructure, and management of third-party software tools such as      firewalls, antivirus, and email threat protection.

Required Experience

· Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

· 3–5 years of IT support experience, with at least 1–2 years in a supervisory or team lead role.

· Strong knowledge of Windows operating systems, networks, Active Directory, Office 365, and common enterprise applications.

· Familiarity with cybersecurity best practices, backup systems, and cloud platforms (Azure/AWS).

· Excellent communication, problem-solving, and organizational skills.

· Ability to prioritize and organize work with a strong attention to detail.

· Thrive in a fast-paced environment.

Working Conditions

• On-site position based in Maitland, FL.
• May require occasional after-hours and weekend support during system maintenance or emergencies.
• Ability to lift up to 40 lbs. for hardware and equipment installations. 

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Growth Opportunities
• Employee discounts
• Company paid short term life insurance
• Life insurance
• Company vehicle

This is an Exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.