Deposit Operations CSR - Full Time - Main Office, Watertown, NY.

OBJECTIVE: To work as the backup to different duties within the Deposit Services Department. These duties will include, but are not limited to the following: 

• Backup to Debit Card Disputes
• Backup to Wires – 1st & 2nd half
• Backup to Restraints, Levies, Subpoenas
• 4Sight Keying
• Assist with 8450 & Banno chats.
• Complete other tasks as requested.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Consistent and reliable attendance
• Backup for processing Debit Card Disputes
• Review dispute forms sent from employees 
• File eligible disputes in data navigator 
• Issue provisional credit to customer account for filed dispute and send PC letter
• Update dispute log and monthly dispute log daily
• Review and save FIER-001 report daily 
• Send permanent credit letters, letters of resolution, etc. once a dispute has been resolved
• Pull SD-098, DD-182, DD-460 reports, as needed, to balance adjustment account
• Monitor dispute spreadsheet for final action review date and send appropriate letter of resolution
• Update dispute spreadsheet, as needed
• Check temporary uncollectible GL, weekly (emailed from accounting) and book resolved accounts accordingly
• Physically file newly open disputes and closed disputes, as needed
• Backup for Wire Processing first and second half.
• Backup for Restraints, Levies, Subpoenas
• Backup for processing Wires – first and second half
• Backup to Restraints, Levies, Subpoenas
• 4 Sight Keying
• Keying & balancing of teller/branch transactions
• Imaging issues
• Answer 8450 & Banno Chats
• Other job duties as needed

NON-ESSENTIAL DUTIES: Significant tasks that are performed weekly, monthly, quarterly, or annually.    

REPORTS: The following is a list of reports that are either reviewed or generated for this position.

Report Name Reviewed Generated Frequency

MULTIPLE REPORTS REVIED ON A DAILY, WEEKLY, MONTHLY AND QUARTERLY BASIS

ADDITIONAL INFORMATION: The following is additional information or tasks related to this specific job description. Duties of this job are not restricted to the tasks listed in this job description.

Physical Demands: Position requires sedentary to medium physical demands. Employee may exert up to 50 lbs of force occasionally, and/or up to 20 lbs. of force frequently or up to 10 lbs of force constantly to move objects. Daily movement includes, but is not limited to holding, grasping, turning or otherwise working with hand or hands.

Disclaimer:

• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to ban an all-inclusive list of the skills and abilities required to do the job.
• Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
• The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
• This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship.