Purpose:

To provide excellent guest service to each guest in person or over the phone. Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end.

Essential Functions:

To Provide Guest Experience Through:

Make the guest feel welcome with your greeting in the salon or over the phone

Politely and efficiently schedule appointments

Process transactions with accuracy at point of sale

Solicit sale of new or additional services, retail products and gift cards

Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.

Identify the guest prior to arrival. Connect stylist and guest in a timely manner

Operate SpaBiz efficiently, as it relates to your position.

Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment

Enter all guest information into SpaBiz

Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms

Assists in stocking merchandise

Clean all areas as needed

Other duties as assigned

Position Qualifications:

Customer service experience

Retail experience

Key Holder experience

Ability to multi-task

Computer knowledgeable