Position Summary:

Account Manager:  Alongside S&T Account Directors, help identify client event needs, build & maintain  relationships, and execute account strategy. Provide consistency for the client and sound program knowledge across multiple events within the same account.  

The Account Manager is an internal example in leadership, methodology, and navigating internal and external communication. Assist the S&T AD(s) with the overall program experience, mentor, advise, guide junior team members, and build loyalty with clients and work independently toward the success of their events

• Continue the responsibilities of the Senior Project Manager on assigned programs
• Work alongside the S&T ADs to reinforce EEG’s aspirations and amplify the five critical behaviors for success:
• Customer First: Prioritize customer needs and deliver exceptional service
• Know Your Stuff: Demonstrate superior expertise in event logistics, leadership and encourage continuous learning
• Listen Carefully: Foster a culture of active listening and responsiveness to internal and external customers
• Execute With Excellence: Drive a commitment to high-quality execution in all initiatives.
• Be The Caring EEG: Instill a sense of empathy and care in all interactions, both internally and externally
• Contribute in evaluating areas of impact for clients  (SLA, R&Rs, Service tools)
• Participate in budget planning, staffing strategies or RFP for sponsorship services- new and existing business
• Collaborate with department influencers (Trainer, Process Lead, Supervisor, etc) to support employee growth and career development

Qualified candidates will possess an event-services background in order to oversee all aspects of sponsor management. Ideal candidate will be a marketing and event professional who is experienced in working with exhibitors and related vendors. 

This position requires a proactive, outgoing, dynamic and confident individual. Background in sponsorships and tradeshows preferred, but not essential. Most of our tradeshows have between 5 and 200 sponsoring companies.

This job description is not intended to contain a comprehensive listing of the activities, duties, or

responsibilities required of the position; additional activities, duties, or responsibilities may be

assigned.

Primary Responsibilities:

• Align with S&T strategic objectives, resulting in sustainable growth, operational efficiency, and a competitive edge
• Co-lead the client relationship, act as primary liaison for client on program details, responsible for overseeing all communication with client, sponsor/exhibitors and all third party vendors
• Collaborate with cross-functional teams to elevate S&T services
• Planning, developing and executing sponsorship program
• Serving as sponsor manager for specific program
• Developing sponsorship packages on behalf of client, if required
• Responsible for fulfillment of all sponsorship needs - if required
• Oversight of invoicing and payment of all sponsorships
• Overseeing sponsor program on-site (travel required)
• Final billing review with client, if required
• May require 50% of travel

Competencies: 

• Team player that is reflective, consultative and dedicated to the goals of EEG and the Sponsor & Tradeshow Management leadership team
• Strong leadership and team-building skills
• Strong communication and interpersonal skills
• Strategic thinking
• Negotiation skills
• Excellent presentation skills
• Customer service orientation
• Client facing
• Event management
• Ability to follow directions, policies and procedure
• Initiative
• Problem solving
• Solutions oriented
• Conflict resolution
• Time management
• Collaboration
• Adapt to different work environments and team dynamics
• Acute attention to detail
• Strong teamwork and excellent written/verbal communication skills

 Education and Experience: Required:

1. Bachelor’s Degree
2. Expert knowledge of sponsorship industry
3. Minimum 5+ years of Corporate event management or related sponsor/tradeshow management
4. Expert level understanding of event management scope and ability to lead the planning process
5. Minimum of 3-4 years of direct client management
6. Exceptional negotiation and budget management skills
7. Computer skills to include Word, Excel, PowerPoint and similar applications

Preferred:

1. Minimum 5 years of customer service experience 
2. Knowledge of sponsor management and fulfillment or strong customer service background

Required Travel: This position requires travel up to 25%Environment and Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. EEG is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits unlawful discrimination.