Guest Services Coordinator - Portland (16 hrs)

Location: Ronald McDonald House: South Waterfront House at the OHSU Rood Family Pavilion 

Schedule: Part-time, up to 16hrs/week. Closing shifts needed (12pm-8pm), weekdays and weekends 

Our Organization

Ronald McDonald House Oregon is an Oregon-based non-profit organization, aligned with 260 other independent chapters around the globe, by a common purpose – to care for families with children who are ill or injured and a shared vision – a world where every family has what they need to ensure the best health outcomes for their children. We are wholly focused on meeting our mission to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. We lead with compassion. We are deeply respectful. We act with integrity. We are firmly committed. Join us.

The Role

Guest Services Coordinators provide front-line service and support to guests who are staying at our South Waterfront House in Portland, which is located inside the OHSU Rood Family Pavilion. Our Coordinators work on a team to provide unparalleled compassionate hospitality in our community-supported “home away from home” – checking in and checking out families, working alongside community volunteers, and helping to provide meals and enrichment programs for families with seriously ill children. 

Primary Duties and Responsibilities Include: Providing a warm welcome and first point of contact for guest needs at check-in, check-out, and throughout their stay. · Connecting guests to community spaces and in-house programs and supporting these activities by distributing toys and welcome bags, overseeing in-house events, supporting volunteer meal groups, and more. · Ensuring family resources are available and stocked and communal spaces remain clean and organized (in partnership with the housekeeping team).· Welcoming and coordinating individual and group volunteers· Supporting the Meals from the Heart program by working with volunteer meal groups and maintaining a stocked pantry and Grab ‘n Go food counter.

Experience Required: At least one year of employment experience is required, preferably in a customer service, social service, healthcare, childcare, or hospitality setting. 

Skills Required: 

• Enthusiastic and outgoing with excellent customer service skills 
• Confidence, sensitivity and diplomacy to interact and collaborate with people from diverse backgrounds including guests, volunteers, hospital personnel, staff, donors 
• Basic computer proficiency, including email, Word and Excel, and database management 
• Ability to work well under pressure, meeting multiple and sometimes conflicting priorities 
• Fluency in Spanish is a bonus!

The mission of Ronald McDonald House Oregon.

 Please tell us about how your specific job skills, experience, and personality are a good fit for this position and how you would contribute to the Ronald McDonald House mission. (required)