As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With 25 programs we offer treatment, prevention, growth and education services to more than 18,000 people annually. Together we: Nurture development. Foster resilience. Cultivate well-being  

We have an exciting opportunity for a Support Staff II to join our team of talented professionals at our Detroit location.

As a Support Staff II in the Kids-TALK CAC program, you will be responsible for the following:

• Answer multiple incoming complex and time-sensitive telephone calls efficiently and effectively.
• Greet families, staff, and Multidisciplinary Team members as they enter the building.
• Monitor family waiting room.
• Provide information about the CAC as necessary, developing and maintaining collaborative relationships with the CAC’s partners and community at large.
• Coordinate and order office supplies for the unit.
• Attend supervisory meetings.
• Attend meetings, take notes, type and distribute them as assigned.
• Work in coordination with Kids-TALK CAC staff, creating charts and completing any paperwork in a detailed, accurate and timely manner. 
• Send letters, type and copy as requested.
• Compose correspondence from meetings and distribute as requested by the Kids-TALK CAC Leadership Team. 
• Manage administrative office and equipment associated with the office.
• Maintain and format regular reports as deemed necessary for administrative staff.
• Provide assistance with the scheduling and processing of forensic interviews and medical evaluations for both CAC locations as needed.
• Assist in organizing special events
• Project management as directed.
• Create and maintain spreadsheets and other data tracking mechanisms.
• Maintain confidentiality of children and families served.
• Other duties as needed.

To qualify for this position, you will need the following:

• High School diploma with a minimum of 2 years clerical/reception experience preferred; proficiency in a variety of computer programs, especially Microsoft Excel and word processing software; excellent written, verbal, communication, organizational and multitasking skills. 
• Excellent customer service skills and attention to detail required.  
• Must be able to track and prepare data accurately and in a timely way.  
• Additional requirements include a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of our staff members and the programs they represent.  
• Must have the ability to assess and address multiple complex and time-sensitive situations simultaneously.  
• Must possess a valid Michigan driver’s license with a favorable driving record, as some driving between CAC locations is required.