About the Role

We are seeking a skilled Collections Specialist to join our Accounts Receivable team. This position plays a key role in driving timely customer payments, reducing aged receivables, and maintaining strong customer account performance. The ideal candidate is persistent, detail-oriented, and experienced in managing accounts, especially within the safety, construction, or service industries.

Primary Responsibilities

• Make daily, high-volume outbound collection calls and follow-ups.
• Issue collection notices, past-due statements, and reminder communications.
• Research and resolve discrepancies, short-pays, unapplied payments, and invoice disputes.
• Maintain clear, accurate documentation of all customer interactions and collection activity.
• Identify accounts with chronic delinquency patterns and escalate as necessary.
• Partner with internal teams (Billing, Sales, Service, etc.) to resolve issues impacting timely payments.

Qualifications

• 3+ years of AR collections or commercial collections experience required.
• Experience in the safety, construction, or service industries preferred.
• Strong verbal communication, negotiation, and conflict-resolution skills.
• Proven ability to meet collection targets and call-volume expectations.
• Excellent attention to detail, organization, and follow-through.
• Proficiency with Excel, Outlook, and accounting software (Sage, or similar).

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Paid Time Off and paid company holidays
• Supportive and professional work environment with opportunities for growth