Now Hiring for a Newly Created Position: Intake Care Coordinator

This is an exciting new position, as CSAC is growing. We are seeking a dedicated Intake Care Coordinator to support new clients entering services and assist clinicians in providing seamless, high-quality care.

This is an opportunity to be a welcoming first point of contact for individuals seeking help, while playing a crucial role in care coordination within our CCBHC (Certified Community Behavioral Health Clinic) model.

Key Responsibilities

Client Engagement & Intake Support

• Provide warm, client-centered information to those inquiring about services via phone, telehealth, or in      person.
• Guide new clients through the intake process, primarily in-office, with occasional home visits.
• Complete all required intake documentation in the electronic health record and gather necessary      supporting materials.
• Coordinate intake scheduling and ensure smooth handoff to clinicians.
• Conduct initial safety/risk assessments and collaborate with Crisis Clinicians when needed.

Care Coordination & Resource Support

• Partner with the Business Office to support clients with insurance, fee concerns, or sliding fee scale documentation.
• Collect Releases of Information to facilitate communication with schools, providers, and other services.
• Assist clients in applying for benefits such as Medicaid, WIC, and SNAP.
• Monitor attendance, follow up on no-shows, and support re-engagement.
• Support clinicians in ongoing care coordination tasks aligned with CCBHC criteria, including scheduling      appointments and arranging transportation if needed.
• Assist clients transitioning from higher levels of care, ensuring appointments and follow-ups are in place      after hospital discharge.
• Follow up on Patient PING data regarding hospital entry/discharge.
• Develop referral lists and coordinate with specialized providers as needed.
• Support clients and staff with language and cultural needs, including arranging interpretation services.

Community Collaboration 

• Build and maintain relationships with community organizations, state and federal agencies, medical      providers, and social service partners.
• Help individuals navigate multiple health and social service systems.

Qualifications

We’re looking for someone with:

• A Bachelor’s degree in a human services field and/or relevant experience
• Strong customer service skills with a compassionate, client-centered approach
• Excellent organizational abilities and attention to detail
• Solid computer and documentation skills
• Willingness to become well-trained in community resources, programs, and effective clinical responses

Position Details

• Full-time position at 40 hours/week. The hourly rate is $22.62 - $26.
• Weekday, daytime hours, but flex hours as needed for occasional evening or weekend intakes.

Apply now to join our mission-driven, innovative, and collaborative community mental health agency at www.csac-vt.org/careers