POSITION DESCRIPTION:

This position is responsible for supervising the Member Services Associates and assisting in other membership functions.

DUTIES AND RESPONSIBILITIES:

• Must stay current in CPRPR/AED/O2 and First Aid, renewed annually.
• Supervise Member Service Associates.
• Coordinate Member Services associate scheduling.
• Assist in hiring, firing and development of Member Services Associates.
• Manage and reconcile branch bank draft returns and daily deposits.
• Coordinate and provide training of Member Services Associates.
• Monitor sales goals and prepare reports as required.
• Input membership and program information into computer.
• Participate in Association Teams as required.
• Assist with and participate in branch/association special events.
• Assist with renewals, cancellations and bank drafts.
• Carry out other duties as assigned by supervisor.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

•  Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• High school diploma or equivalent.
• One or more years' experience in sales or service-oriented business.
• Effective communication, interpersonal and supervisory skills, multi-task oriented, knowledge in hiring, customer service, sales, marketing, retention, computer skills and human relations.
• Must be able to lift 30 pounds.
• Bilingual a plus