The Affiliate Program Support Specialist is responsible for performing administrative duties essential to the proper servicing of clients and Partners. Duties include data entry, generating of Power of Attorneys and recontracts along with other paperwork. This position requires the safe handling of sensitive client information as well as, the ability to handle stressful client related situations and provide pragmatic solutions that meet client, Partner and company objectives. You are required to work with both affiliate partners as well as clients assigned to them and are also required to understand basic tax and tax resolution concepts, internal procedures, and case progression principles. If you reside in any of the following states, you are welcome to apply: FL, GA, KY, NC, NJ, NY, MI, OK, IL, TX, TN, WI and VA. Local candidates preferred.

Who We Are

MoneySolver, also known as Tax Defense Network (TDN) is a national tax company that is dedicated to changing the lives of our clients by providing superior customer service and affordable tax debt solutions. Since 2007, our company has worked tirelessly to be one of the best in the tax debt services industry by ensuring our customers’ best interests are always put first. If you’re looking for an exciting career with great benefits and flexibility, consider joining the TDN/MoneySolver team. We are always on the lookout for compassionate, talented tax professionals who want to make a difference in other people’s lives.

• Winner of Glassdoor Best Place to Work
• Winner of Jacksonville Business Journal Best Places to Work
• Full range of benefits including medical, dental, vision, disability, PTO, floating holidays, etc.
• Employee dental coverage $1 bi-weekly
• Free $20k life insurance
• 401(k) plan with a match that vests immediately
• 4 weeks of paid parental leave
• Employee perks including free tax resolution services and discounted tax preparation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Accurate data entry of sensitive client and Partner information.

· Represent the organization with a positive, professional attitude and appearance in all activities and communications.

· Handling inbound customer service phone calls and emails.

· Work with clients and affiliate partners to identify and resolve case issues.

· Work with affiliate partners regarding case assignment and client contact.

· Ensure compliance with company rules, policies, and regulations.

· Maintain quality through execution of various oversight programs.

· Perform several clerical and secretarial duties such as type, print or copy documents and reports.

· Perform other tasks as needed.

EDUCATION AND EXPERIENCE:

· High School degree, or equivalent, required. Higher degree preferred

· Proficiency with the MS Office Applications

· 1+ year data entry experience

· Client facing resolution case management experience preferred

SKILLS, KNOWLEDGE, AND ABILITIES:

· Proficient in Microsoft Office Suite

· Must be able to think and solve problems independently

· Ability to prioritize multiple tasks to meet deadlines, work well under pressure, extremely organized, efficient and self-motivated.

PHYSICAL DEMANDS: 

• Sitting at a desk and working on a computer for prolonged periods. 

• Continuously requires close vision, talking, hearing, using hands and fingers, twisting, standing, walking, reaching, kneeling, bending, crouching and keyboarding.

• Occasionally requires lifting, carrying, pushing/pulling, reaching overhead and reaching at or below shoulder level.

• Frequent light work that includes moving objects up to 15 pounds.

WORK ENVIRONMENT: 

• Work from home office setting. 

• Noise level usually quiet to moderate.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It in no way implies that these are the only functions to be performed by the incumbent. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All functions are subject to reasonable modification to accommodate individuals with disabilities. MoneySolver is an Equal Opportunity Employer.