Are you a systems-minded problem solver who thrives on improving applications, supporting integrations, and collaborating across teams? Do you enjoy streamlining systems and tackling ticket queues to keep operations running smoothly? IdeaTek is looking for a Systems Developer Analyst to join our team and play a key role in enhancing and maintaining the platforms that power our operations.

This is a hands-on role supporting backend development, minor fixes, and system enhancements—not focused on building new applications, but making existing ones better. You’ll work with internal developers and 3rd-party vendors to maintain application health, build automations, and deliver solutions that move our business forward. If you love solving problems, digging into systems, and collaborating across teams—this is the role for you.

This role is open to in office or remote work for candidates based in Kansas or Missouri, operating on a standard 40-hour workweek, and does not require on-call or travel. You may occasionally work after hours for emergencies. The team meets weekly via remote check-ins, and the work is mostly independent.

What You’ll Do

Key responsibilities include:

• Assist with backend development and maintain internal systems
• Perform upgrades, enhancements, and break-fix support for existing platforms
• Respond to daily user requests, including bug fixes and feature improvements
• Develop and support custom integrations with 3rd-party systems
• Participate in product design and development sessions
• Support and enhance business workflows and automations across internal platforms
• Write and maintain documentation including verification plans and QA procedures
• Collaborate closely with internal development and support teams
• Be the first line of defense for tickets that come through to the team

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Self-starter with a strong sense of ownership
• Naturally curious and not afraid to ask questions
• Detail-oriented and comfortable pivoting priorities when needed
• Excellent communicator with both internal teams and external partners
• Strong problem-solver with a knack for thinking outside the box

What Will Help You Stand Out

Preferred Qualifications:

• Previous telecom or fiber infrastructure experience
• Experience with automation, workflows, or low-code tools
• Proven ability to communicate effectively with leadership and technical teams
• Familiarity with supporting integrations between internal and external systems

A Day in the Life

You’ll start your day reviewing incoming tickets and identifying which can be resolved quickly (“quick win” fixes) and which need deeper technical collaboration. You’ll work on break-fix items, maintain documentation, and pick up low-complexity projects that enhance our systems. You might build a custom workflow, collaborate with the contract developer, or work on integrations with 3rd-party systems. Whether it’s responding to internal requests or improving automation, your work will help keep operations smooth, efficient, and scalable.

Why Join IdeaTek?

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

We support our field teams with the training, resources, and flexibility they need to do exceptional work.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Tuition reimbursement for personal and professional growth
• Culture that values results, effort, and integrity

Our Core Values

• We are Trustworthy – We build confidence through transparency, follow-through, and dependability.
• We count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.
• We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
• We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
• We drive Innovation – We're always looking for ways to improve and redefine what’s possible.

Ready to Apply?

If you're excited to join a team that supports real people, builds meaningful technology, and solves problems that matter—apply today!

What We’re Looking For

To be considered for this role, you'll need the following required qualifications:

• 1–2+ years of professional on-the-job experience in a software, support, or systems analyst role OR a degree in a related technical field (computer science, information systems, software engineering, etc.)
• Strong collaboration and communication skills—able to explain technical concepts to non-technical audiences
• Skilled at working alongside a diverse team and coordinating with outside vendors
• Experience working in remote and in-office professional settings
• Able to work independently, manage time effectively, and ask questions when needed
• Demonstrated ability to own and deliver assigned work with minimal supervision