Description
The Operations Specialist will act as a key link between customers, sales team and operations team for supporting both the day-to-day business and the future planning of the North America and Latin America teams.
Requirements
Key Functions
- Manage all SAP activities related to customer quoting / order entry
- Manage all supplier (interco and external) order placement and follow-up
- Forecasting analysis and coordination with Sales / Ops teams in Greer as well as HQ in Italy
Sales Support
- Customer PO review and conversion to SAP sales order
- Communicate to warehouse team sales orders entered and ready for shipment
- Customer quote processing for both Pre-Sales and Tech Support (RMA tickets for out-of-warranty work, etc.) functions
- Create and track Loaner Agreements for machines in the field
- Manually create / edit documents not generated by SAP due to system limitations (Commercial Invoices, etc. for international customers)
- Create and complete production orders in SAP for all PN conversions (encoded ribbons, machine special configurations, etc.)
Logistics Support
- Coordinate with suppliers to arrange inbound shipment of orders to North America office(s)
- Collaborate with shipping companies/brokers to get rates and transit times for each inbound shipment
- Create inbound shipping documents with FedEx when they offer the best rate
- Coordinate with customs brokers to resolve inbound clearance issues
- Issue POs to suppliers not centrally managed by HQ, including interco orders to Fintec, other branches, etc.
- Proactively track delivery dates and communicate changes/delays to customers
Customer Service
- Monitoring and responding to all emails in the “Orders”
- Answering all inbound calls to “Sales”
- Maintain good rapport and working relationships with customers and suppliers
- Keep customer account information updated in SAP
Reporting
- Create and manage the weekly backorder report for Sales & Ops teams
- Monthly/Quarterly/Annual run-rate tracking and analysis
- Monthly forecast feedback to HQ for centrally procured items