Reports to: Director of Advancement Services, Analytics and Membership
Classification: Exempt, Full-time
Benefits: Full Museum Benefits
DMA Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.
The DMA will:
- Place art and our diverse communities at the center around which all activities radiate.
- Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
- Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.
Scope of position:
The Dallas Museum of Art is in a period of exciting growth as it implements a strategic plan centered around a new mission – art and engagement. The expansion of the Development Department—including several newly created positions—is a key element towards success of the plan and the Museum’s future as a national leader.
The Manager of Advancement Services will have primary responsibility for developing and executing strategies to ensure the efficient use of our systems, data, and technical tools utilized for fundraising and membership. The Manager will assess and analyze current systems, data quality, database architecture, and tools to provide recommendations for systems and usage, develop reporting, establish user training programs and documentation materials, and support efforts to improve performance of revenue generating initiatives. Working closely with the Director, the Manager will also support the department by creating ad hoc reporting, creating reports that can be scheduled and delivered electronically, implementing data and reporting automation capabilities, and actively participate in the building of complex analyses through modeling, data mining, and other analytic techniques.
In addition, the Manager will also oversee prospect research and prospect management support to frontline fundraising staff. Prospect research functions include identifying, collecting, and analyzing prospective and existing donors. The Manager will guide biographical, wealth, financial and philanthropic research. Using information, analysis and management tools, and other resources provide strategic and effective support to achieve fundraising goals. Develop strategies, assess and create efficient workflow processes to better manage prospect data and pipeline management.
- Think strategically about data and analyze data for strategic decision-making to improve ability to fundraise
- Develop and implement a strategy to manage all aspects of the donor system (Raiser’s Edge) and applications (Importomatic) including security, structure, usage, reporting, functionality, ease of use, and accuracy of extracted and imported data.
- Work closely with the Director of Individual Giving, the Manager of Circle, and the Director of Advancement Services, Analytics and Membership to develop and implement donor prospecting strategies and provide recommendations on reporting needs and methodologies.
- Guide donor prospecting strategies and processes to create donor segmentation and ranking systems, and build detailed donor profiles.
- Oversee the development of reports that track key performance measures of membership growth, retention, movement, upgrades, downgrades, visitation and more.
- Assist the Director to develop, design, maintain and implement complex analyses though modeling, data mining efforts, and analytic techniques to support strategies.
- Manage projects to implement or integrate other systems or applications (Importomatic, Etix) that support the department as needed.
- Coordinate and assist with executing data requests and list pulls from across the Museum.
- Manage a team comprised of an Analyst and/or Researcher and have the ability to provide guidance and insight on strategic projects, analyses, prospect research and methodologies.
- Provide assistance and consultation to staff on the effective use of applications, systems, and tools and how to utilize for their respective needs.
- Coordinate with the Technology department and vendors.
- Coordinate support for RE users, including training programs and data structure discussions.
- Ongoing monitoring of industry related developments in the fields of IT and Advancement Services, and in the area of analytics and donor research best practices across industries.
- Represent the Department on internal projects that involve donor data, prospecting and reporting.
- Other duties as assigned
Education, Experience, and Certification:
- Bachelor’s degree or equivalent experience in database administration and management, report writing, data analysis or research in a fundraising environment
- 3 years database administration experience in a nonprofit environment.
- Experience or knowledge of working in a fundraising environment is preferred.
- Demonstrated experience in project management, particularly related to implementing new applications, tools, and database management.
- Experience with importing, exporting, integrating and reporting on data from multiple systems.
- Experience with the following systems and databases is preferred:
- Advanced working knowledge of Blackbaud’s Raisers Edge database or other relational database (Raisers Edge certification or similar/ related system)
- Blackbaud applications e.g., Importomatic
- Etix or other ticketing systems
- LexisNexis, Wealth Engine, or other donor prospecting tools or platforms
- Experience and working knowledge of SQL (structured query language) and SQL Server administration, and other computer languages to support the design and automation of reports. Reporting Services training or certification is a plus.
- Proficiency in information management and knowledge of standard Windows applications (Excel and Access)
- Proficiency and experience with analytical and visualization software such as Tableau preferred.
- Experience with data-focused work and knowledge of statistics preferred.
- Strong analytical and strategic thinking skills
- Strong interpersonal skills and demonstrated experience working with cross-functional teams and leading teams
- Strong communication skills
- Outstanding organizational, multi-tasking, and problem-solving skills
- Sense of humor
The Dallas Museum of Art is committed to building a culturally diverse staff and is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.