Company Overview:

Zing Health is a tech-enabled health insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help them better meet their healthcare needs, and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.

SUMMARY DESCRIPTION:

The AI Product Manager (Business Analyst) plays a central role in shaping, prioritizing, and delivering Zing Health’s AI and automation use cases. This role bridges business needs and technical execution—managing the intake pipeline, defining requirements, guiding prototypes, and supporting delivery across Salesforce, Genesys, Azure Data Fabric, EDW, and automation platforms. 

This is a mid-level role ideal for someone who is analytical, process-oriented, and excited about building AI-enabled solutions that improve operations, member experience, and enterprise efficiency. 

ESSENTIAL FUNCTIONS:

• Manage the AI/automation intake process across business units (UM, CM, Provider Ops, MSR, Claims, etc.). 
• Evaluate requests based on feasibility, ROI, risk, effort, and alignment with enterprise priorities. 
• Facilitate working sessions with business leaders to create clear business requirements, user stories, process flows, and acceptance criteria. 
• Maintain a prioritized backlog by quarter and track progress from idea ? prototype ? production. 
• Coordinate testing, validation, and deployment activities with business stakeholders. 
• Track delivery milestones, dependencies, risks, and cross-functional impacts. 
• Work with technical teams to ensure delivery of prototypes, MVPs, and iterative enhancements. 
• Provide regular updates to leadership and support change management and adoption. 

• 3–6 years in business analysis, product management, or similar role. 
• Experience managing backlogs, prioritization, and iterative delivery 
• Experience working with cross-functional technology teams. 
• Ability to translate business needs into clear, actionable requirements. 
• Familiarity with AI/automation concepts (LLMs, workflows, bots, analytics). 
• Exposure to platforms like Salesforce, Genesys, Azure Data Fabric/EDW, or Copilot is a plus. 
• Understanding of healthcare payer operations is a strong advantage. 
• Strong communication, facilitation, and problem-solving skills. 
• High ownership and follow-through, and structured thinking 
• Bachelor’s degree in Business, Healthcare Administration, Information Systems, Analytics, or related field. 

Why Join Zing Health?

• Help shape a new AI & Automation practice from the ground up. 
• Work across innovative platforms (Salesforce, Genesys, Azure, Copilot). 
• Create solutions that improve member experience and operational efficiency. 
• Highly collaborative, supportive culture focused on impact and outcomes.

 Zing Health offers the following benefits:

• A competitive salary based on the market
• Medical, Dental, and Vision
• Employer-Paid Life Insurance
• 401(K) match up to 4%
• Paid-Time-Off
• Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.