Description

Job Summary 

The Medical Assistant in an integral part of the healthcare team. The MA assists the healthcare team in a professional manner in the community health center setting. Responsibilities include administering quality care, immunizations, and health education to patients of all ages in trained areas of competencies; assisting in the lab and pharmacy as appropriate; working with all healthcare personnel to ensure an efficient and safe environment of care. 

Duties and Responsibilities 

The Medical Assistance performs the following duties as assigned:

Key Responsibilities:

· Communicate effectively with patients

· Phone etiquette and customer service

· Schedule patient appointments and check patients in/out

· Obtain and update demographic information

· Collect payment for appointments and bad debt

· Obtain and verify patient insurance

Provides Administrative Services 

· Answering phones and responding to email, fax, and phone inquiries as instructed

· Utilizing technical computer skills during daily tasks

· ICD-10/CPT Medical Coding

· Insurance referral and verification

· Maintaining and keeping records organized

· Scheduling appointments

Clinical Services 

· Vital signs

· Vision screening

· Positioning and draping patients

· Patient medical history

· Administrating medicine correctly and timely

· Asepsis and infection control

· Assist physician during exams

· Injections 

· First Aid

· Exam tray preparations

· EKG’s 

· CPR/AED 

· Bio-hazard/waste and OSHA regulation 

· Autoclaving

· Hot/cold packs

· Inventory control. 

· Phlebotomy. 

· Sterile Techniques. 

· Therapeutic Care. 

· Administering vaccines via TVFC program

Laboratory 

· Collecting, preparing, and transporting specimens. 

· Hematology tests. 

· Preforming diagnostic tests such as: 

•    Urinalysis 

•    Pregnancy screenings 

•    Rapid strep, flu and RSV tests 

Is familiar with PCMH standards and works as part of the medical team to provide patient centered care.  

Requirements

Knowledge, Skills, and Abilities 

Required 

· Knowledge of basic principles of health promotion, prevention, and motivation. 

· Knowledge of protocols in general and an ability to quickly gain specific knowledge of the Center’s current operational protocols. 

· Knowledge of medical terminology and appropriate abbreviations. 

· Demonstrates knowledge of the Texas Nursing Practice Act. 

· Ability to read and comprehend medical instructions, short correspondence, and memos. 

· Ability to document, with clarity, all information relevant to a patient’s needs. 

· Ability to effectively present information in small group situations to patients, center staff, and the general public. 

· Ability to prepare statistical and administrative reports. 

· Ability to work cooperatively with community agency personnel to coordinate services for patients. 

· Ability to use a glucometer and interpret the results. 

· Ability to use office equipment including, but not limited to, computers, fax machines, telephones, and copiers. 

· Ability to prioritize and allocate resources. 

Preferred 

· Bilingual (English and Spanish)

Credentials and Experience 

Required 

· Current Cardiopulmonary Resuscitation (CPR) for Healthcare Professionals Certification 

Preferred 

· One (1) year of practice experience as a MA giving direct patient care. 

· Certified Medial Assistant 

Special Requirements 

The employee must be able to lift and / or move more than 50 pounds. The employee frequently is required to reach with hands and arms. Requires walking, sitting, standing and stretching for extensive periods of time. The employee must be able to work under stressful conditions or work irregular hours. Requires full range of body motion, including handling and lifting patients, manual and finger dexterity, and hand-eye coordination. Requires occasional exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and then Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.