Please Note: This is an in-person role, Monday - Friday, based at our Altamonte Springs, FL office.

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. 

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

• Manage and respond to benefits-related tickets submitted through the Jira ticketing platform, covering topics including, but not limited to, medical, dental, and vision coverage, retirement plans, COBRA, life events, and leave-related benefits, for both active and inactive employees, while consistently meeting established service level agreement (SLA) standards.
• Administers health, welfare, and 401(k) plans, including enrollments, changes, and terminations. Ensures accurate record-keeping and proper payroll deductions by processing required documentation and reconciling provider statements.
• Assists with 401(k) compliance tasks, including annual census reporting, audits, and Form 5500 filing.
• Processes disability and Paid Family Leave claims.
• Supports policy development and implementation efforts.
• Responds to agency requests for reporting, benefit verifications, and related documentation.
• Maintains accurate and confidential HR files, records, and documentation.
• Communicates benefit eligibility and enrollment instructions to new hires and newly eligible employees.
• Conducts periodic audits of HR files to ensure completeness and compliance.
• Coordinates Open Enrollment, Wellness Calendar, and monthly benefits newsletter in collaboration with the Total Rewards Director and external vendors.
• Assists in vendor management responsibilities such as invoice reconciliation. 

• Bachelor’s degree in human resources or other relevant field preferred.
• Prior experience supporting HR functions with a working knowledge of employee benefits, enrollment processes, and related compliance practices.
• Experience with HRIS systems like Paylocity, ADP, Workday, or other.
• Ability to work both independently and collaboratively with cross-functional teams.
• Demonstrated capability to manage multiple projects and meet deadlines.

Core Competencies:

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Role Competencies:

• Action Oriented - enjoys working hard. Is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with a minimum of planning. Seizes more opportunities than others.
• Functional/Technical Skills - has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Problem Solving - uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answer. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and doesn’t stop at the first answers.
• Approachability - is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well. Is a good listener. Is an early knower, getting informal and incomplete information in time to do something about it.
• Informing - provides individuals information so that they can make accurate decisions; is timely with information. 
• Time Management - uses his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.

Work Environment:

• On-Site M-F at our Altamonte Springs, FL Support Center. 

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Career Advancement and Training
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.