Job Title:
Store Manager
Department:
Retail
Location:
Rocklin, CA
Job Type:
Full-Time | Exempt
Job Summary:
The Store Manager is responsible for overseeing the daily operations of a single Pet Pros location, driving sales performance, ensuring exceptional guest service, and leading all aspects of store staffing, training, and development. This role focuses on maximizing store profitability while fostering a positive, inclusive work environment rooted in Pet Pros’ mission and values.
Essential Duties and Responsibilities:
- Lead all aspects of store operations, including scheduling, inventory control, merchandising, cash handling, and store maintenance.
- Deliver and model exceptional guest service, ensuring each customer is greeted warmly and assisted with professionalism and care.
- Recruit, hire, train, and develop team members; conduct regular coaching sessions and performance evaluations.
- Build a strong, motivated team culture that promotes continuous learning, accountability, and recognition.
- Collaborate with the District Manager to create and execute plans that drive sales goals, operational excellence, and guest satisfaction.
- Manage payroll, labor hours, and expenses in alignment with company targets.
- Ensure all visual merchandising, product displays, and in-store promotions are executed in accordance with company standards.
- Enforce adherence to safety policies and operational procedures, including regular store safety meetings.
- Monitor shrinkage, conduct loss prevention measures, and maintain inventory accuracy.
- Provide feedback and performance guidance to staff in accordance with all policies on disciplinary action and documentation.
- Complete regular operational audits, store walkthroughs, and follow-ups from corporate visits.
Supervisory Responsibilities:
- Directly supervises all store-level team members, including Keyholders, Sales Associates, and Assistant Managers (if applicable).
- Responsible for employee performance management, training, coaching, scheduling, and payroll/timecard approvals.
Required Qualifications:
- Minimum of 2 years of retail management experience (pet industry experience preferred).
- Demonstrated ability to lead, coach, and develop high-performing teams.
- Strong customer service skills with the ability to resolve issues professionally and efficiently.
- Excellent communication and time management skills.
- Proficient with Microsoft Office and retail POS systems.
- Ability to work a flexible schedule, including weekends, holidays, and extended hours when needed.
Preferred Qualifications:
- Associate degree or higher preferred.
- Background in pet retail, veterinary, grooming, or animal care industries is a plus.
- Experience with visual merchandising and local store marketing strategies.
Physical Requirements:
- Frequent standing, walking, bending, and lifting throughout the day.
- Ability to lift and move products and animals up to and over 45 pounds.
- Must be comfortable working in an environment with live animals.
- Must be able to operate store equipment and use cleaning supplies safely.
Work Environment:
- Retail store environment with interaction from customers, pets, and coworkers.
- May involve occasional travel to other stores, meetings, or events.
Compensation & Benefits:
- Competitive salary based on experience
- Paid time off (PTO) and holidays
- Health, dental, and vision insurance
- 401(k) with employer match
- Employee discount on products and services
Working Environment: This job operates in a retail environment with merchandise displays and inventory items available for purchase.
Position Type/Expected Hours of Work: This is a full-time position; days and hours of work vary. This position requires the flexibility to work within our regular store operating hours, including before and/or after hours and weekends. At times, long hours may be required. The Store Manager is expected to work varied shifts on a rotational basis to interact regularly with all team members.
Travel: Occasional travel to other stores, meetings, and events, at times before or after hours, is expected with this position.
Required Education/Experience:
- High school diploma or GED
- At least 5 years of experience in a retail store
- At least 2 years in a supervisory or lead role
Preferred Education/Experience:
- Experience specifically managing a staff of retail workers
- Associate’s degree
Other Duties
Please note that this job description is not intended to cover or include a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.