ABOUT TRUDATARX

TruDataRx, Inc. uses objective clinical data to help clients improve the clinical efficacy and reduce the costs of pharmacy benefits for its members. We are independent from all players in the pharmaceutical manufacturing and distribution industries, enabling us to best serve our clients. We value the following characteristics in our team members:

• Outward Mindset – foundation of our culture, which influences the right behaviors, that leads to results
• Entrepreneurial – the ability to get things done with resources you don’t control
• Humility – deep comfort in knowing when you don’t know and asking questions
• Collaboration – we always give benefit of doubt that each person has something to contribute

Overview

The Account Manager will be the primary strategic partner and day-to-day point of contact for a portfolio of self-insured clients. This role is responsible for driving client satisfaction, ensuring contract compliance, and maximizing the value of the pharmacy benefit solution through proactive consultation, data-driven insights, and effective internal coordination.

Key Responsibilities

Client Relationship Management and Strategy

• Serve as the trusted advisor to employer benefits leaders, HR teams, and benefit consultants/brokers, developing deep expertise in their unique benefit goals and employee demographics.
• Lead all client interactions, including regular strategy meetings, annual renewal negotiations, and quarterly performance reviews.
• Proactively identify and address client needs, providing consultative recommendations on formulary management, clinical programs, network strategies, and cost-containment opportunities.
• Drive client retention by providing exceptional client service, working closely with client to meet their goals
• Drive growth by identifying opportunities to sell or expand PBM products and services.

Operational Excellence and Execution

• Oversee all aspects of benefit implementation and ongoing maintenance, ensuring benefit updates and contractual deliverables are executed accurately and on time.
• Manage the full issue resolution lifecycle, serving as the internal advocate for the client to resolve escalated service, claims, or eligibility issues in partnership with internal operations teams.
• Ensure strict compliance with all contractual terms, service level agreements (SLAs), and regulatory requirements (e.g., HIPAA, Medicare Part D/CMS).
• Lead annual readiness activities, including open enrollment and plan configuration updates.

Financial and Clinical Analysis

• Analyze complex pharmacy claims data, utilization reports, and financial metrics to identify key trends, cost drivers, and opportunities for clinical and financial optimization.
• Develop and present compelling, data-driven reports and presentations to client leadership and stakeholders.
• Review and interpret the impact of industry trends (e.g., drug pipeline, pricing changes, regulatory shifts) and translate them into actionable strategies for the client.

Required Qualifications

• Education: Bachelor’s degree in Business, Healthcare Administration, Pharmacy, or a related field.
• Experience: 3+ years of experience in account management, client service, or consulting within the Pharmacy Benefit Management (PBM) or Managed Care industry.
• Industry Knowledge: Deep understanding of pharmacy benefit concepts, including formulary management, clinical programs (PA, Step Therapy, QL), rebate aggregation, and the competitive PBM landscape.

Technical Skills:

• Strong proficiency in analyzing and interpreting pharmacy claims data, financial reports, and utilization trends.
• Expert-level skills in Microsoft Office Suite, Google Workspace, particularly Excel/Sheets (pivot tables, VLOOKUP) and PowerPoint/Slides.
• Familiarity with PBM claims processing systems (e.g., RxClaim) is a plus.

Key Competencies

• Exceptional Communication: Outstanding written and verbal communication skills, with the ability to articulate complex financial and clinical information to both technical and executive audiences.
• Negotiation & Persuasion: Proven ability to understand client needs and drive toward solutions that meet those needs 
• Problem-Solving: Strong analytical and critical thinking skills to diagnose and resolve complex service issues proactively.
• Project Management: Ability to manage multiple, simultaneous projects and timelines with a high degree of detail and accuracy.

Travel

• Ability to travel 25% of the time for client meetings, presentations, and industry conferences.