Duties: 

• Perform all administrative and direct patient care tasks in a clinical setting to patients at check out. 

• Obtain Lab/test results from outside as well as sending standing orders to designated labs 

• Processing prior authorizations for various tests MD orders 

• Contacting insurance companies to file appeals or obtain verbal authorizations for urgent treatment 

• Working closely with providers to coordinate patient care needs 

• Providing patients with referrals for continuing care 

• Educate patients about medical processes and procedure 

Qualifications:

(PREFERABLY BILINGUAL - ENGLISH/SPANISH) 

• Electronic Medical Records programs,(EPIC Preferred) 

• Customer Service Experience 

• Multiple Phone Lines/Experience in a fast paced work environment 

• Medical Terminology, OSHA and HIPAA training 

• Experience with Medicare, HMO and PPO insurance payers 

• Excellent verbal and written communication skills required 

• Proven problem solving, analytical and decision making skills