Position Summary: 

The individual in this position is responsible for providing strategic direction and oversight to a team of people requires to manage all business aspects of a large portfolio. The individual’s duties include, but are not limited to, the following: 

Job Responsibilities:

Leadership

• Provide management oversight over the final work product within the assigned portfolio
• Mentor, develop and coach team of property and building managers within region, while ensuring goals are aligned to drive the overall success of the portfolio and the organization.
• Clearly communicate vision, oversee overall operations to optimize performance and achieve company goals through organization’s core values.
• Create, implement, and train team members on organization and departments expectations for quality and service.
• Provide regular and consistent feedback to ensure accountability for team members and their work product.
• Ensure quality control and customer satisfaction across the portfolio.
• Lead by example, motivating team members while ensuring a collaborative and healthy team atmosphere throughout the portfolio.
• Properly staff and empower team members to execute on assigned portfolio.
• Remain aware of compliance, legal and code issues to ensure company adherence.
• Participate and interface with other leaders to establish and promote corporate initiatives.
• Work closely with fellow leaders on the development of human capital initiatives, administration of HR corporate policy and record retention, and overall HR risk management.
• Seek and build trusting relationships with other departmental leaders.

Brand

• Create and maintain organizations brand for outstanding management and customer service throughout the portfolio
• Develop and maintain best practices for operations that can be used across the entire department’s platform.
• Develop industry and regional relationships on behalf of the organization to identify new opportunities and people that can assist with company growth
• Participate or have team members participate in professional organizations to further market and develop the brand.

  Portfolio Management

• Ensure operations and reporting requirements of the client are being met in a timely manner and in accordance with expectations for quality
• Regularly travel to properties to meet with team members and walk the buildings to ensure quality standards are being delivered.
• Meet regularly and build relationships with key tenants, executives and stakeholders and obtain feedback on service and new opportunities for growth.
• Supplement team members (as needed) on the delivery of services until permanent staffing solutions can be put in place.
• Ensure management agreements are kept current and that organization meets the obligations of the owners.
• Provide strategic vision and oversight into leasing and marketing activities of the portfolio assets to meet and exceed the client’s expectations

Financial Management

• Develop and manage the financial performance of the organization’s revenue and expenses for the portfolio under their supervision.
• Regularly provide economic forecast data as requested to financial/accounting team members so that leadership can manage the company effectively.
• Ensure fees are billed in a timely manner.
• Ensure billed fees are collected in a timely manner (30 days or less typically)
• Develop and manage staffing plans for the portfolio assets.

Knowledge, Skills, & Abilities:

• Proficient in Microsoft Office including Word, Excel, and Outlook.
• Excellent interpersonal, communication, and organizational skills.
• Ability to multi-task and consistently meet deadlines.
• Demonstrate traits as a self-starter, proactive manager, creative problem solver, and principal decision-maker.
• Able to work independently and in a team environment.
• Intermediate understanding of budgeting, financial statements, and cash flow analysis.
• Familiarity with real estate and construction activities

Minimum Qualifications:

• Bachelor’s degree (B.A.) from a four-year college or university
• Active Real Estate Salesperson’s or Associate Broker’s license is required.
• At least 10 years of relevant property management and leadership experience.
• Manage more than one building for one or more clients
• Must have reliable transportation and hold a valid driver’s license.
• Successfully pass a criminal and credit background check.