ESSENTIAL FUNCTIONS

• Provide guidance and on-shift coaching to Aquatics team members to maintain consistent safety, operations, and guest service standards.
• Help ensure all aquatic areas comply with IROC–Aquatics Operator guidelines and park safety policies.
• Assist in conducting routine safety checks, water-quality observations, and documenting operational logs as directed.
• Serve as a first point of support for resolving team member questions, operational concerns, or guest inquiries.
• Assist with the training and onboarding of new team members, reinforcing proper procedures, emergency readiness, and accessibility guidelines.
• Help coordinate daily staffing assignments and break schedules to ensure proper coverage across all aquatic areas.
• Maintain vigilance in aquatic zones and support emergency response efforts under the direction of the Aquatics Supervisor.
• Promote a clean, organized, and accessible environment throughout all aquatic facilities.
• Report any maintenance concerns, safety hazards, or operational issues promptly to the Aquatics Supervisor or appropriate departments.
• Other duties as assigned.

Qualifications

• Previous experience in Aquatics or in a similar attractions or guest service role required.
• Current First Aid and CPR certification preferred; ability to obtain if not already held.
• Demonstrated understanding of ride operations, safety procedures, and IROC- Aquatics Operator standards.
• Strong leadership skills with the ability to coach, mentor, and guide team members effectively.
• Excellent communication and customer service skills, with the ability to interact positively with guests of all ages and abilities.
• Ability to remain calm, focused, and professional in fast-paced or high-pressure situations.
• Reliable, punctual, and able to work a flexible schedule including weekends, evenings, and holidays.
• Ability to follow written and verbal instructions and enforce safety and operational policies.
• Strong problem-solving skills with the ability to make quick, safe, and informed decisions.
• Must successfully complete all required training and maintain any necessary certifications.

Working Conditions

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. 

• Frequent standing, walking, bending, and lifting throughout the workday.
• Outdoor work environment with exposure to varying weather conditions.
• Requires alertness and attention to detail for extended periods.
• Continuous professional demeanor and adherence to park dress and conduct standards.

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.