Company Overview

PCS Retirement, LLC, a subsidiary of FSG Parent L.P., is one of the nation's largest independent and conflict-free retirement solution providers in the industry. PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants representing more than $26 billion in assets under administration. PCS' comprehensive retirement solutions platform includes business development tools for financial advisors, a data-driven recordkeeping technology that supports all types of retirement plans [401(k), 403(b), 457, Cash Balance, Defined Benefit, Non-Qualified], individual retirement accounts (including payroll deduction IRAs), and health savings accounts. 

At PCS Retirement, we cultivate an environment built on trust, where every team member is empowered to take ownership and contribute to our shared vision. Through collaborative teamwork we foster growth, both personally and professionally, ensuring that together we exceed expectations and achieve remarkable success.  

To learn more, visit https://www.pcsretirement.com/

Job Summary

The Director of Regulatory Operations and Compliance will lead the operational execution of client fulfillment processes—including the production and delivery of regulatory notices and client statements—while ensuring compliance with all applicable regulations. The role will also be responsible for controls and governance relating to 3(16) fiduciary administrative services and Pooled Plan Provider (PPP) services. This role requires a hands-on leader who can translate regulatory requirements into practical workflows, partner with internal subject matter experts and legal counsel, and drive operational excellence across the organization.

Job Responsibilities

Operational Leadership

• Oversee day-to-day fulfillment operations, including regulatory communications and statement generation, printing, mail receiving and processing, forms and distribution, ensuring accuracy and timeliness.
• Develop and implement operational workflows that align with regulatory requirements and client expectations.
• Continuously assess and improve processes for efficiency, scalability, and risk mitigation.
• Manage relationships with third-party vendors involved in fulfillment, printing, mailing, and statement distribution to ensure service quality and compliance.
• Monitor vendor performance through KPIs, audits, and regular reviews; implement      corrective actions when necessary.

Regulatory Compliance Execution

• Understand new and existing complex regulations and partner with internal legal and compliance teams to operationalize requirements.
• Serve as the main point of contact for the controls and governance relating to 3(16) fiduciary administrative services and Pooled Plan Provider (PPP) services and periodically assess the efficacy of the operational teams supporting these services.
• Ensure fulfillment and statement processes adhere to DOL, IRS, and other applicable legal and regulatory standards.
• Maintain compliance documentation and support audits with accurate operational evidence.
• Stay ahead of industry trends and proactively recommend process enhancements to maintain compliance and efficiency.

Cross-Functional Collaboration

• Work closely with Legal, Risk, IT, Client Services, and Trust Company representatives to ensure integrated compliance strategies.
• Serve as the operational liaison during regulatory reviews and client inquiries.
• Partner with IT to identify and implement automation tools for fulfillment and compliance workflows.
• Translate legal guidance into actionable steps for fulfillment and statement teams.

Risk, Control and Governance Management

• Identify operational compliance risks and implement preventive controls.
• Lead internal reviews and corrective action plans to address gaps.
• Establish KPIs and dashboards to monitor compliance adherence to operational and regulatory activities.

Team Leadership

• Manage and develop a team of fulfillment and control and governance professionals.
• Foster a culture of accountability, continuous improvement, and regulatory awareness.

• Bachelor’s degree in Business, Operations, Compliance, or related field (Master’s preferred).
• 10+ years of experience in fulfillment operations and regulatory compliance, preferably in financial services or recordkeeping.
• Strong knowledge of IRS, DOL, and other relevant regulations.
• Proven ability to operationalize compliance requirements and lead cross-functional initiatives.
• Excellent communication skills for partnering with legal counsel and internal SMEs.
• Strong analytical and problem-solving skills with a focus on process improvement.

Remote Work Information

For all virtual remote positions, in order to ensure employees can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 50 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Please ensure that you are able to meet these expectations before applying.

Compensation Information

The average salary for this position is expected to be between $108,000 and $140,000/year however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We do not anticipate candidates to be paid at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, medical, dental, vision, life insurance, short and long term disability, paid-time off, etc. For more information, please visit pcsretirement.com/careers

Additional Information

As an employer, PCS believes our success depends on diversity, inclusion, and mutual respect among our team members. We want to look like our customers, and we recruit, develop, and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions based on business need, merit, capability, and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.