The Front Office Supervisor is responsible for leading and overseeing front desk operations, providing hands-on coverage as needed, ensuring exceptional patient service, accurate registration, and front-end revenue integrity. Partners with Revenue Cycle, Scheduling, Billing, and Clinical teams to maintain smooth workflows and positive patient experiences. Plays a key role in the patient experience and revenue integrity while leading a dynamic team in a fast-paced healthcare setting.

Key Responsibilities

• Manage daily check-in/check-out operations, and maintain a professional front office environment.
• Deliver high-quality customer service and promptly resolve patient concerns.
• Perform front desk duties during staffing gaps or peak volumes.
• Ensure accurate patient data, charge entry, and time-of-service collections in NextGen EPM.
• Supervise and coach front office staff, handle hiring, training, evaluations, and scheduling.
• Monitor reports, reconcile charges/payments, and enforce SOPs to prevent denials.
• Maintain compliance with insurance and payer requirements.

What We’re Looking For

• Leadership and team-development skills
• Strong customer service and problem-solving abilities
• Attention to detail and financial accuracy
• Proficiency with NextGen EPM and front-end healthcare workflows
• Knowledge of insurance verification and collections

What You’ll Bring (Key Competencies & Skills)

• Strong leadership presence with proven coaching and team-development skills
• Exceptional customer service and service-recovery abilities
• Meticulous attention to detail with a commitment to financial accuracy
• Resourceful problem-solver with sound judgment and decision-making skills
• Ability to thrive amid competing priorities in a fast-paced healthcare setting
• Effective verbal and written communication skills
• Proficiency with NextGen EPM and front-end healthcare workflows
• Working knowledge of insurance verification, collections, and payer requirements

Decision-Making Authority

• Independently resolves front-office workflow and service-recovery issues
• Approves time-off requests and daily staffing adjustments within policy
• Adjusts self-pay balances within established thresholds
• Escalates complex financial, compliance, or patient-relations issues to the Director of Revenue Cycle Management

Physical & Work Environment Requirements

• Ability to sit or stand for extended periods, and move between multiple office locations on different floors in the same building.
• Frequent use of dual monitors, keyboard, mouse, phone, copier.
• Frequent interaction with patients, visitors, and staff.
• Occasional lifting of office supplies or materials up to 20 pounds.