Job Title: Claims Administration Intern 

Department: Claims Administration

Reports to: Claims Administration Supervisor

Position Summary:

The Claims Administration Intern will play a crucial role in maintaining efficient operations within a high-volume, fast-paced environment. The primary responsibilities will involve administrative support tasks including scanning, importing documents, data entry, responding to internal and external customer requests and managing various other claims-related processes. The Claims Administration Intern will perform other clerical and administrative duties to help ensure smooth workflow and productivity.

Essential Functions:

• Sort, scan, classify incoming documents, ensuring accurate data entry and seamless integration into our software systems.
• Prepare and scan documents into the imaging system, providing quality assurance for all documents scanned.
• Coordinate accommodations for injured workers.
• Enter new First Reports of Injury information accurately into claim system.
• Contact insured or other involved individuals to obtain any missing claim information.
• Copy and organize large volume files for transmission to legal counsel or others as appropriate.
• Create provider letters 
• Create files for Nurse Case Managers
• Other related duties as assigned by supervisor.

Job Qualifications

Education:

Pursuing a bachelor’s or master’s degree.

Experience:  

•  You’re highly motivated and you work well in a close-knit, collaborative environment. 
•  You know how to use information technology, data and other resources to identify solutions and innovations. 

Required Skills/Abilities: 

• Highly motivated individuals that work well in a team environment. 
• Think strategically and critically. 
• Leverage information technology, data and other resources to identify solutions and innovations.  
• Hold a strong desire and curiosity to learn the insurance business. 
• Demonstrate and develop excellent written, verbal and interpersonal communication and professional skills. 
• Are compatible with New Mexico Mutual's Corporate Values. 

Specialized Knowledge, Licenses, etc.:  

Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 

Values and Mission: 

Adheres to New Mexico Mutual’s values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.

Positive Attitude: 

Develops and maintains positive working relationships with team members, customers, coworkers and

Management by demonstrating effective communication and collaborative skills.

Working Conditions: 

• NEW MEXICO MUTUAL maintains general office conditions with light demands.   
• Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security. 
• Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities. 
• NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work-related accident. 
• Exposure to VDT screens.