The Role: Area Director of Learning and Development

This role will be overseeing Learning and Development for (3) of the Noble House Hotels & Resorts properties in the Keys: Little Palm Island Resort & Spa; Ocean Key Resort & Spa; and The Marquesa Hotel. We are looking for this role to be located in the Keys and on-site.

The Locations: Little Palm Island Resort and Spa is located on Little Torch Key, FL, situated on a private Island. Little Palm is accessible only from the shore station by our private ferry. With only 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean, with sunset views and fire pits for enjoying a nightcap. Working at Little Palm Island redefines working in paradise. Little Palm is truly a hidden piece of paradise. With an award-winning fare, uncompromising service within a luxurious, yet comfortable island atmosphere. For the last two years, they have been awarded a Michelin Key for Hotels, Three Keys. This property is also a part of Relais & Chateaux.

Ocean Key Resort and Spa is a 4-diamond award-winning resort in downtown Key West, FL. Located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!

The Marquesa Hotel is nestled in and around three charmingly restored historic homes, along with its renowned restaurant, Cafe Marquesa.  For the last two years, they have been awarded a Michelin Key for Hotels, Two Keys.

OUR CULTURE: Individual Distinction, Collective SoulThe Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all" and neither are our team members. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.

The Area Director of Learning & Development is a Senior Strategic Leader responsible for shaping a culture of excellence, authenticity, and emotional connection across all guest and team member experiences. This role is central to embedding the service philosophies of Forbes Travel Guide, Relais & Châteaux, and Michelin Ratings, ensuring that every team member is empowered to deliver world-class, heartfelt service whilst espousing and living the culture of the resort.

Key Responsibilities to include:
Strategic Learning Leadership

• Design and implement a holistic learning strategy that supports the organization’s luxury service vision.
• Integrate Forbes’ Five-Star service standards, Relais & Châteaux’s emphasis on local culture and humanity, and Michelin Keys’ focus on emotional resonance and authenticity into all learning programs.
• Partner with executive leadership to align learning initiatives with brand goals and guest experience metrics.

Curriculum Development & Delivery

• Responsible for leading New Hire Orientation for all new team members
• Oversee the creation of bespoke training content, including onboarding, leadership development, and service excellence programs.
• Ensure all training reflects the nuances of luxury hospitality, including etiquette, storytelling, and anticipatory service.
• Leverage digital learning platforms and immersive experiences to enhance engagement and retention.

Culture & Service Excellence

• Champion a culture of continuous improvement, curiosity, and emotional intelligence.
• Lead initiatives that reinforce the values of warmth, generosity, and cultural immersion.
• Facilitate executive-level workshops and retreats focused on leadership presence and guest-centric innovation.

Quality Assurance & Standards Integration

• Conduct regular audits and service simulations to ensure alignment with Forbes, Relais & Châteaux, and Michelin standards.
• Collaborate with operational leaders to close service gaps and elevate performance.
• Prepare teams for external evaluations and recognition programs (e.g., Forbes inspections, Michelin Keys assessments).

Talent Development & Succession Planning

• Develop internal train the trainer programs.
• Identify and nurture high-potential talent through mentorship, coaching, and career pathing.
• Develop internal certification programs aligned with global luxury benchmarks.
• Support diversity, equity, and inclusion through culturally intelligent learning practices.

 You've got this cover, if you have:• 8+ years in luxury hospitality learning & development, with at least 3 years in a senior leadership role.· Deep knowledge of Forbes Travel Guide, Relais & Châteaux, and Michelin Keys standards.· Proven ability to lead cross-functional teams and influence at the executive level.· Exceptional facilitation, coaching, and communication skills.· Bachelor's or master's degree in hospitality, Organizational Development, or related field.

We’ve got you covered… we are proud to offer our team members amazing perks and benefits.

• Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
• 401K plan with matching
• On Demand Pay- access to your pay before payday
• Paid Holidays/Personal/Vacation/Sick time
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs
• Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
• *Certain benefits apply only to full time employment status and introductory eligibility period applies

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their authentic selves. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we can all be successful based solely on our individual qualifications, experience, abilities, and job performance