Position Summary

We are seeking a detail-oriented and customer focused Full-Time Diagnostic Imaging Registrar/Scheduler to join our team at Tower Imaging Valencia. This role plays a critical part in ensuring patients receive exceptional care by scheduling diagnostic imaging services efficiently and professionally.

Key Responsibilities:

• Schedule and coordinate diagnostic imaging appointments for patients, ensuring accuracy and efficiency.
• Provide outstanding customer service to patients, answering questions and addressing concerns regarding imaging procedures.
• Verify insurance information and collaborate with our insurance verification team.
• Collaborate with radiology staff and other departments to ensure smooth workflow.
• Maintain accurate and up-to-date records in the scheduling system.
• Handle incoming calls and inquiries in a professional and courteous manner.

Essential Responsibilities

• Demonstrates behaviors that reflect Tower’s core values of quality, safety, teamwork, accountability, integrity and respect.
• Meets all requirements for confidentiality of business, patient, and billing information.
• Complies with HIPAA, CPI, Red Flag, and all other legal requirements related to medical environments and information.
• Communicates effectively and courteously with all contacts -internal and external.
• Maintains current knowledge of, and follows, company and department policies and procedures.
• Meets all applicable safety requirements for the position and work environment, including prompt injury reporting.
• Complies with all rules of conduct; follows directions and accepts and respects authority.
• Meets attendance, punctuality, and productivity requirements for the position.
• Meets dress and behavior standards.
• Is willing, adaptable, and able to learn new methods and systems.
• Manages personal and financial information with honesty and integrity.
• Respect patient dignity and provides exceptional customer service.
• Provides exceptional customer service.

Other Duties

• Attends meetings and/or training seminars as requested.
• Other duties as assigned.

Schedule:

• Full-time hours with a max 40 hours a week. Monday-Friday 8am-4:30pm. Weekend coverage as needed.

Education and Experience

• Previous experience in medical scheduling, preferably in diagnostic imaging or radiology.
• Strong organization skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using basic computer programs (e.g., Microsoft Office).
• Knowledge of medical terminology and insurance processes.
• Proficient in using Meditech is a plus.
• Knowledge of scheduling PET/CT is a plus.

Knowledge and Skills

• Uses critical thinking skills to interpret information furnished in written, oral, or schedule form.
• Ability to analyze and prioritize information and job tasks.
• Able to formulate appropriate responses to requests for services and information from patients, supervisors and co-workers .
• Excellent written and verbal communication skills to obtain and convey information in a clear, accurate and timely manner.
• Ability to maintain cooperative working relationships with administrative, technical and clinical staff.

Physical Requirements and Exposures

• Frequent standing, sitting, bending, and walking.
• Uses hands and fingers to operate computers and office equipment for up to 8 hours or more each day.
• Occasional lifting of materials weighing up to 10 pounds.
• Clear hearing and speaking voice sufficient for face-to-face and telephone communication.
• Clear hearing and speaking voice, requires clear vision at 20 inches or less with or without corrective lenses.
• Exposure to potential hazards: potential infectious agents (patients with fly, colds and the like).
• Noise level: typical of an office environment and medical clinic.

Additional Information

• Must be willing to work overtime when requested and authorized.
• Must be willing to travel to off-site work meetings, trainings and events, if requested.