DESCRIPTION

As digital transformation and AI progress at lightning speed, organizations find themselves data-rich and insights-poor. Digital transformation’s promise to drive better experiences and business performance is falling short.  Data is often trapped in silos across disconnected systems of record, such as ERPs and EHRs, systems of engagement, such as CRMs, and systems of insight, such as cloud data platforms. These systems cannot integrate seamlessly without a single source of truth for identity, making it impossible to share and consume complete and trusted 360-degree views of people, organizations, and networks. 

Verato, the identity intelligence experts, powers exceptional experiences everywhere by solving the problem that drives everything else — knowing who is who. The Verato MDM Cloudä, the next generation of MDM, delivers unprecedented identity intelligence by uniquely combining extraordinary identity resolution and enrichment with identity verification, AI-powered data governance, and advanced insights. Verato re-imagines MDM to be purpose-built and nimble to drive a complete and trusted 360-degree view of people, organizations, and networks across complex ecosystems with unmatched speed to value, enterprise-grade performance, and customer success.  More than 75% of the US population flows through Verato, powering a single source of truth for identity across the critical industries of healthcare, life sciences, financial services, public sector, and beyond. For more information, visit verato.com.

Core to Verato’s strategy for sustained growth is our commitment to building a strong, people-first culture that attracts, develops, and retains top talent worldwide. Verato operates on the simple principle that a company must prioritize its employees first and foremost. In return, these employees will take care of the company’s customers, and in turn, those customers will support the company’s shareholders. Verato believes in empowering teams with the best tools and development opportunities available. Staff are given chances to expand their knowledge in areas like technology (e.g., big data, distributed/cloud computing, complex algorithms), healthcare, and organizational development. As Verato continues a path of high growth and significant impact, every team member gains an influential front-row seat as we execute our business strategy. Together, we can bring about a profound and positive transformation in healthcare as we know it today. 

VERATO VALUES

We are committed to continually raising the standard of excellence throughout the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy, and to be Customer Obsessed.

Verato employees have a precise focus on proactively protecting the privacy and security of all systems while always ensuring they are following documented policies and procedures.

ABOUT THE POSITION

As a member of the Verato Customer Experience team, you will play a pivotal role in shaping enterprise-level solutions that drive transformation across healthcare. Verato offers a foundational identity resolution platform that enables interoperability and innovation in a rapidly evolving industry.

We are seeking an Enterprise Analyst (Architect) who thrives in a highly dynamic and intellectually challenging environment. This role will focus on designing, analyzing, and optimizing enterprise architectures to support Verato’s customers use of our products and customer ecosystems. The Enterprise Analyst (Architect) will collaborate with internal teams and customers to ensure seamless integration, scalability, and alignment with business objectives. This position is critical to delivering indisputable ROI and achieving key metrics such as GRR, CSAT/NPS, NRR, and referenceable customer success.

REPSONSIBILITIES

• Enterprise Architecture Design: Develop and maintain enterprise-level architecture frameworks that align with customer requirements and Verato’s product strategy.
• Solution Analysis & Optimization: Conduct deep analysis of customer environments, workflows, and data models to recommend optimal integration and configuration strategies.
• Technical Leadership: Serve as a subject matter expert on identity management, interoperability, and data governance, guiding customers and internal teams through complex technical decisions.
• Cross-Functional Collaboration: Partner with Product, Engineering, and Customer Success teams to ensure architectural designs are feasible, scalable, and aligned with roadmap priorities.
• Customer Advisory: Act as a trusted advisor to enterprise customers, providing strategic guidance on architecture best practices and future-proofing their identity resolution capabilities.
• Risk Assessment & Compliance: Evaluate architectural risks and ensure compliance with industry standards, security protocols, and regulatory requirements (HIPAA, HITRUST, etc.).
• Performance Monitoring: Analyze system logs and metrics to proactively identify potential issues. Define KPIs for architecture performance and scalability, and collaborate with teams to monitor and optimize system health.
• Healthcare & Master Data Management: Continue learning the ever-changing healthcare ecosystem, and explore how different customer personas could use Verato’s technology to be successful 
• Prioritization: Develop a prioritization framework for case management and project goals while communicating decisions, trade-offs, and priorities to appropriate stakeholders.
• Mentorship & Enablement: Provide guidance and training to internal teams on enterprise architecture principles and best practices.

ESSENTIAL QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; Master’s degree preferred.
• 6+ years of experience in technical support, operations, engineering, master data management, and/or systems analysis.
• Proven experience in enterprise architecture, solution design, or systems analysis within healthcare or related industries.
• Strong understanding of cloud platforms (AWS, GCP, or Azure), APIs (REST/SOAP), SQL, and integration patterns. 
• Experience or familiarity with Postman, Alteryx, MongoDB, Jenkins.
• Expertise in data modeling, identity management, and interoperability standards (HL7, FHIR).
• Exceptional communication skills with the ability to translate complex technical concepts into business language.
• Advanced problem-solving and analytical skills with a strategic mindset.

PREFERRED QUALIFICATIONS

• Experience with healthcare systems, Master Data Management (MDM) and Master Person Index (MPI) solutions, and interoperability standards (HL7, FHIR).
• Knowledge of security and compliance standards in healthcare IT.
• Experience in project management and process improvement initiatives.
• Proficiency in BI tools and data visualization for architecture reporting.

This Job Is Right For You If…

• You excel in designing scalable, secure, and future-ready enterprise architectures.
• You thrive in fast-paced environments and can balance strategic vision with tactical execution.
• You enjoy collaborating with diverse stakeholders and influencing technical and business decisions.
• You are passionate about driving innovation in healthcare through technology.

Equal Opportunity Employer/Veterans/Disabled