I. General Summary of Position

This position is responsible for leading and supporting effective and sustainable WMS/ERP warehouse operations and customer integrations.  

II. Essential Duties

• Configure and optimize NetSuite WMS/ERP logic and workflows supporting company processes.
• Develop and maintain reporting, permissions, customizations 
• Support Jillamy’s multi-site, multi-customer warehouse operations with diverse processes and configurations
• Translate operational and customer requirements into scalable NetSuite WMS solutions.
• Support various inventory control methods—serialized, lot-controlled, FIFO, FEFO
• Support various pick and fulfillment strategies  
• Support mobile scanners and printers, along with meeting barcode compliance
• Assist with onboarding new customers— internal and external facing
• Lead and participate in end-to-end testing of WMS enhancements and customizations, customer integrations, and process changes.
• Build advanced reporting, KPIs, and dashboards to monitor warehouse performance
• Analyze operational data to identify inefficiencies and recommend system-driven improvements.
• Support continuous improvement initiatives across warehouse operations and customer integrations.
• Provide advanced user support and technical troubleshooting for warehouse and systems teams.
• Develop technical documentation, SOPs, and training materials for WMS processes and mobile usage.
• Other duties and projects as assigned.
• Regular attendance and punctuality are required.
• Operates safely in all conditions and follows company policies and procedures.

III. Supervisory/ Management Requirements 

NA 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

High school diploma, GED, or equivalent required.

• Bachelor’s degree in information systems, Supply Chain, Engineering, or a related field preferred.
• 4–8+ years of hands-on NetSuite WMS experience in distribution, 3PL, or e-commerce environments.
• Proven experience supporting mobile WMS applications in live warehouse operations.
• Experience supporting customer-specific WMS configurations and integrations.
• Advanced proficiency with Oracle NetSuite ERP with strong emphasis on WMS.
• Strong experience with saved searches, workflows, custom forms, roles, and permissions.
• Working knowledge of javascript, SQL, & API integrations
• Experience with EDI X12 4010 transaction flows common in 3PL environments.
• Strong Excel skills for data analysis and reconciliation.
• Deep understanding of warehouse operations including receiving, put-away, picking, packing, shipping, and cycle counting.
• Strong troubleshooting and root-cause analysis skills in high-volume environments.
• Ability to communicate technical concepts clearly to operational and non-technical stakeholders.
• Highly organized with the ability to manage multiple customers, priorities, and deadlines.
• Collaborative, customer-focused mindset aligned with 3PL service delivery.
• Must be authorized to work in the United States.
• Ability to support off-shift or weekend work during implementations or critical operational events.
• Ability to travel between Jillamy warehouse locations as needed.