Job Title: National Account Manager

Status: Exempt

Reports to: VP of National Accounts

About Martin Inc.

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening – all uniquely designed to help companies operate better. Martin is a member of Affiliated Distributors, the Industrial Supply Association, National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit www.martinsupply.com.

Summary:

The National Account Manager (NAM) plays a critical role in supporting the accelerated growth objectives of Martin Supply Company. This position is responsible for driving profitable growth across a portfolio of key national accounts through strategic relationship management, solution-based selling, and cross-functional leadership. The ideal candidate will demonstrate strong communication, negotiation, and organizational capabilities; possess in-depth knowledge of Supply Chain solutions and services; and maintain a comprehensive understanding of market and industry trends to effectively guide business decisions.

Key Responsibilities:

• Develop and execute strategic national account plans to support long-term contract retention and profitable revenue growth.
• Build and sustain strong executive and operational relationships with key decision-makers across assigned national accounts.
• Identify and capitalize on opportunities to expand market share in underpenetrated product categories and strategic solution offerings.
• Lead account planning, forecasting, budgeting, and performance analysis to ensure alignment with company growth objectives.
• Negotiate national contracts, pricing structures, and financial terms that maximize profitability while ensuring customer satisfaction.
• Manage contract compliance, mitigate risk exposure, and protect company interests through structured governance and oversight.
• Prepare and deliver comprehensive business reviews and performance updates to both customers and internal stakeholders.
• Partner closely with marketing, product management, operations, and finance to align on customer requirements and execute seamless end-to-end solutions.
• Work collaboratively with sales and business development teams to drive customer-specific strategies and achieve account objectives.
• Recommend and implement process improvements to enhance operational efficiency and customer experience.
• Provide leadership, mentorship, and guidance to cross-functional team members, promoting a high-performance culture.
• Monitor market conditions, competitive activity, and industry dynamics to identify strategic risks and opportunities.
• Develop and present performance reports, forecasts, and strategic recommendations to senior leadership.
• Communicate customer insights and market intelligence to internal stakeholders to support product development, innovation, and business planning.
• Interpret data and reporting to generate actionable insights that support timely and informed business decisions.

• Bachelor’s degree in business, marketing, or related discipline.
• Minimum of five years of national or key account management experience with a proven record of achieving revenue and growth objectives.
• Experience in leading and developing cross-functional or sales teams.
• Advanced negotiation, communication, and interpersonal skills.
• Strong analytical mindset with proficiency in data interpretation and strategic planning.
• Proficient in Microsoft Office applications, CRM platforms, business intelligence tools, and related sales enablement systems.
• Willingness to travel as required (approximately 30%–50% of the time)

Qualities and Key Competencies of a National Account Manager:

• Self-motivated, confident, proactive, and adaptable with strong organizational skills.
• Customer-centric approach with a commitment to delivering measurable value.
• Collaborative mindset with the ability to influence and work effectively across internal and external stakeholders.
• Strong written and verbal communication skills, capable of engaging at all organizational levels.
• Demonstrated willingness to continuously learn and master relevant markets, industries, and product solutions.
• Financial acumen with the ability to interpret data and apply informed business judgment.
• Skilled negotiator with strong conflict resolution capabilities.

What makes Martin Different:

As a family-owned business, we prioritize our employees' well-being and recognize the importance of maintaining a work-life balance. Some of our benefits that set us apart are:  

• Our low-cost, low-deductible individual and family healthcare plans  
• 8 paid holidays  
• Weekly Pay  

Benefits:

• 401(k)  
• 401(k) matching  
• Dental insurance  
• Employee assistance program  
• Health insurance  
• Life insurance  
• Paid time off  
• Referral program  
• Tuition reimbursement  
• Vision insurance