Director of Operations

Location: Bowling Green, KY

About Bluegrass Supply Chain

Bluegrass Supply Chain provides a comprehensive suite of value-added warehousing services and transportation management solutions designed to enhance operational efficiency. By expanding capacity and capabilities, reducing touchpoints and travel time, and improving on-time performance, Bluegrass enables its customers to focus on their core business while remaining competitive in the marketplace.
Learn more at www.bsc3pl.com.

Position Purpose

The Director of Operations reports directly to the Chief Operations Officer and provides leadership oversight for multiple facilities and/or customer-based business units. This role is responsible for the overall performance of assigned operations, ensuring processes are efficient, scalable, and aligned with Bluegrass Supply Chain’s strategic objectives. The Director plays a critical role in driving operational excellence, customer satisfaction, and team member engagement.   

Key Responsibilities

• Provide strategic and operational leadership across multiple locations or customer-based business units, ensuring consistent execution of company standards and objectives.
• Serve as a key liaison between operational teams and senior leadership, clearly communicating performance metrics, challenges, risks, and improvement opportunities.
• Maintain a strong customer-centric focus, ensuring operational decisions align with customer expectations and service-level agreements; actively solicit feedback and drive continuous improvement.
• Establish, implement, and monitor quality control and performance management systems to ensure operational excellence and compliance with company standards.
• Continuously evaluate operational processes to identify opportunities for improved efficiency, cost control, safety, and service quality; lead initiatives to optimize workflows and procedures.
• Oversee the Team Member Experience (TMX), including workforce planning, labor optimization, talent development, and resource allocation.
• Foster a culture of accountability, collaboration, and continuous improvement by setting clear expectations, coaching leaders, and supporting professional development initiatives.
• Manage operational resources including labor, equipment, and materials to ensure optimal utilization; contribute to budgeting, forecasting, and capital planning efforts.
• Evaluate and implement technology solutions, including WMS enhancements and automation tools, to improve productivity, accuracy, and scalability.
• Identify operational risks and develop mitigation strategies, including contingency planning, regulatory compliance, and safety program oversight.
• Act as a role model for Bluegrass Supply Chain’s core values and leadership principles.
• Perform other duties as assigned.  

Qualifications

• Bachelor’s degree in business, Operations Management, Supply Chain, or a related field required.
• Master of Business Administration (MBA) strongly preferred.
• Minimum of 10 years of progressive leadership experience in operations, preferably within a 3PL or warehousing environment.
• Hands-on experience with Warehouse Management Systems (WMS).
• Advanced proficiency in Microsoft Office applications, including Outlook, Excel, and PowerPoint.
• Strong interpersonal, communication, and presentation skills.
• Demonstrated ability in strategic problem-solving, project management, and process improvement.
• Proven leadership, negotiation, and change-management capabilities.  

Equal Employment Opportunity

Bluegrass Supply Chain is proud to be Equal Employment Opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.