Position Summary

The Specialty Services Assistant functions primarily as a clerical and patient support partner to assist the patient care team under the direction of the Specialty Care Coordinator. This position requires a Medical Assistant degree and plays a critical role in supporting specialty care services by coordinating appointments, facilitating communication between providers and patients, and ensuring a high level of customer service. The Specialty Services Assistant works collaboratively with physicians, nurses, and interdisciplinary teams to support efficient, patient-centered care while adhering to UNHS policies, mission, and regulatory standards.

Essential Duties and Responsibilities

• Functions as a clerical support partner to the patient care team as instructed by the Specialty Care Coordinator.
• Assists with appointment scheduling, transfers, follow-ups, and coordination for patients receiving specialty care services, including but not limited to:
  • Tele-psychiatry
  • Tele-speech
  • Tele-urology
  • Tele-burn
  • Pediatrics
  • Nephrology
  • Cardiology
  • Moran Eye
  • Dermatology
  • Other specialty services as assigned
• Serves as an intermediary between physicians and patients to ensure appointments are scheduled, communicated, and kept.
• Provides excellent customer service when responding to patient and family inquiries, requests, and concerns.
• Reports, documents, and records patient care findings and data accurately and in a timely manner in accordance with facility policies.
• May function as a patient care attendant by monitoring patients as directed by the care teams.
• Collaborates and consults with physicians, registered nurses, and other members of interdisciplinary care teams.
• Demonstrates effective teamwork, prioritization, communication, and organizational skills in a fast-paced healthcare environment.

Additional Responsibilities

• Performs non-nursing duties as delegated, including but not limited to:
  • Cleaning and stocking supplies
  • Answering phones
  • Clerical and administrative support
  • Providing directions and general assistance to patients and visitors
• Maintains a customer-service-focused approach and upholds the mission and values of UNHS when interacting with patients, families, coworkers, and external partners.
• Adheres to all Joint Commission (JCAHO) standards and HIPAA regulations to ensure patient safety and confidentiality.
• Must be able to work extended hours as needed and accept assignments at other UNHS sites when required.
• Performs any other tasks, projects, or duties as assigned by the employee’s supervisor or other UNHS management or administration that are reasonably related to UNHS operations or the employee’s role.

 Required Qualifications

• Registered/Certified Medical Assistant certification from an accredited program.
• Knowledge of medical terminology and clinical workflows.
• Strong clerical, organizational, and communication skills.
• Ability to multitask and prioritize responsibilities effectively.
• Commitment to patient-centered care and excellent customer service. 
• Maintain Basic Life Support (BLS) certification at all times.
• Ability to safely lift, push, and pull fifty (50) pounds or more above waist level.
• Must possess a valid driver’s license.
• Must successfully pass a criminal background check and drug screening.
• Must receive annual influenza vaccination in accordance with organizational policy.
• Must receive annual tuberculin skin testing if required by the organization.

Preferred Qualifications

• Previous experience in a specialty clinic, telehealth environment, or healthcare setting.
• Experience working with electronic health records (EHR).  

Physical and Scheduling Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use standard office and clinical equipment.
• Flexibility to work extended hours and at alternate UNHS locations as needed.