The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org.  

POSITION:                                       Volunteer Program Assistant

JOB CLASS/GRADE:                        Assistant / Grade 9

WAGE:                                              $21.63 per hour

FLSA; EEO; WC:                               Non-Exempt; Professional; 8864

LOCATIONS:                                    IRCO Main Office, 10301 NE Glisan St Portland OR 97220, Hybrid schedule

FTE; FT/PT; STATUS:                      On call/Casual without Benefits/Hourly/Temporary

                                                           (20 hours per week. Limited Duration: January to March 31, 2026)

NUMBER OF POSITIONS:             (1)

APPLY AT:                                        www.irco.org 

STATUS:                                           Oncall/ Casual without Benefits

PROGRAM(S):                                 Advancement

SECTOR/DIVISION:                        Volunteers

REQUIREMENTS:

Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary
The IRCO Advancement Team works under the leadership of the Director of Advancement to increase resources and support for IRCO and the communities we serve. It includes the Community Giving, Grants, Communications and Volunteer units as well as Executive and Board Support. This position is part of its Volunteer Sector, which is broadly tasked with recruiting, onboarding, and training volunteers' agency-wide to assist IRCO programs and services. 

Position Summary
The Volunteer Sector of the Advancement Division is currently looking for a Volunteer Program Assistant work closely with volunteers. This position will be involved in every element of the IRCO Volunteer program and will be responsible for assisting the Volunteer Manager in meeting the administrative needs through recruitment, onboarding, and the placement of volunteers. The strong applicant for this position will bring skills in areas like customer service and volunteer coordination. The Volunteer Program Assistant must have effective communication, organizational and interpersonal skills and respond positively and creatively under pressure. This role will support multiple divisions, for their work necessitating a basic understanding of these sectors and/or Divisions. 

Essential Functions

• Support organizing and coordinating the recruitment of volunteers for IRCO. This support will include monitoring IRCO`s volunteer inbox and responding to general volunteer inquiries; collect volunteer information, availability, and skills also process volunteer applications, set up volunteer accounts, conduct background checks. 
• Ensure volunteers have access to program specific training and an understanding of the program's specific needs and client experience 
• Ensure all volunteers adhere to IRCO guidelines using standardized onboarding procedures and packages outlined by the Volunteer Sector Manager   
• Promote IRCO`s Volunteer program; post, maintain and update IRCO Volunteer opportunities on the volunteer database (Better Impact), IRCO`s website and multiple other platforms 
• Keep new and existing volunteers informed about the organization, any policy updates, and program specific volunteer needs/opportunities 
• Schedule regular check-ins with volunteers to gather feedback and assess their experiences with the program. Address any issues or concerns promptly, ensuring that volunteers feel valued and supported throughout their engagement with IRCO. 
• Track Volunteer involvement and maintain required records per office and grantor requirements in a standardized manner and in the volunteer database (Better Impact). Provide volunteer data upon request for reporting purposes. 
• Facilitate communication between the program staff and the assigned volunteers. Coordinate with the program staff for volunteer scheduling. 
• Work closely with the Volunteer Sector Manager to provide a range of administrative support needed for Volunteer Sector projects and activities such as scheduling meetings and assisting with agency-wide events
• Report on internal volunteer tracking, data collection (monthly/quarterly/yearly reports), and database systems

Secondary Functions

• Compose and type reports, forms, spreadsheets, and related materials, and perform research, analysis, and statistical support for volunteer data and for special projects assigned
• Support and participate in staff meetings, trainings, committees, and other projects as assigned to support program development as well as other IRCO goals and objectives
• Support team members with other projects and meetings as assigned, including providing occasional back up for other duties/team members
• Complete other tasks as assigned which are consistent with the definition and intent of the job description 

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Associate’s degree or equivalent combination of training and experience
• Previous administrative, clerical, customer support or office support experience preferred but not required

PREFERRED QUALIFICATIONS:

• Strong organizational skills with attention to detail
• Strong skills in community focused, interpersonal, and organizational communication
• Communicate effectively in a positive manner verbally, in writing, and by phone
• Strong communication skills in a multilingual, multi-background team and organization
• Ability to manage time effectively and handle multiple tasks as needed

Physical, Mental, & Environmental Requirements

• This position is hybrid (remote and in-person); the majority of tasks can be carried out remotely with occasional on-site activities and in-person meetings
• Ability to regularly access IRCO sites in the Portland, Oregon metropolitan area including IRCO Main office site where the administrative offices are located
• Ability to maintain confidentiality
• Ability to communicate and solve problems with transparency, positivity, and initiative 
• Must complete many short- and long-term tasks and projects on different timelines simultaneously and with quickly shifting priorities 
• Collaborate with and within an established team and with people outside of the organization, which includes staff and leadership working in many different roles and levels of the organization
• Ability to listen and clearly communicate on task progress, project needs, and about one’s schedule to accommodate team needs

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

Required Engagement 

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives. 

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.  
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.  
3. For questions about this position, please email jobs@irco.org

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. 

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.