STATEMENT OF THE JOB

The Data and Reporting Specialist provides support to Gryphon Place programs by assisting with programmatic outcomes data and reporting.

ESSENTIAL FUNCTIONS

Data Outcomes & Reporting:

• Responsible for scheduled programmatic reporting for the Contact Center
• Weekly Metrics Reports for 2-1-1 and Crisis
• Monthly Billing Reports
• Monthly Lifeline and 988 reports
• Other reports that occur quarterly, semi-annually & annually
• Other reports as requested
• Responsible for compiling data for Contact Center Quality Reports
• Responsible for compiling the Annual and Rolling Quarter Dashboard; including coordinating and obtaining program outcome narratives from program staff

QUALIFICATIONS AND EXPERIENCE

• Data and reporting background preferred
• Background in human services or database information systems
• In-depth knowledge of service delivery systems, government agency and non-profit organizational structures
• Excellent oral and written communication skills
• Exceptional listening skills
• Inform USA certifications preferred

KNOWLEDGE/SKILLS/ABILITIES

• Adaptability/Flexibility
• Procedural Awareness
• Continuous Learning
• Commitment to Quality
• Analytical Skills
• Computer Efficiency including applications necessary to perform role such as Microsoft Excel and other database applications

This job description in no ways states or implies that these are the only duties to be performed by the employee(s) incumbents in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship