Safety 

• Follow all company safety policies, procedures, and training requirements at all times. 
• Operate forklifts, material-handling equipment, and cashier systems safely and in accordance with training and authorization. 
• Wear required personal protective equipment (PPE) when working in warehouse, production, or loading areas. 
• Maintain a clean, organized, and hazard-free work environment. 
• Report unsafe conditions, near misses, incidents, or injuries immediately to supervision or management. 
• Follow proper lifting techniques and material-handling practices to prevent injury. 
• Comply with all applicable OSHA and workplace safety standards. 

Duties

• Assist dealers and customers in identifying, selecting, and purchasing the correct trailer parts and components. 
• Provide accurate information regarding part specifications, compatibility, availability, and pricing. 
• Respond promptly and professionally to customer inquiries, concerns, and requests. 
• Conduct daily and weekly outreach calls with dealers to maintain relationships and ensure ongoing parts of support. 
• Monitor and maintain appropriate inventory levels to support production and customer demand. 
• Place and manage parts orders to prevent shortages or production delays. 
• Process parts orders accurately and coordinate shipping and logistics for timely delivery. 
• Reconcile purchases made using a company-issued credit card in accordance with company policy. 
• Serve as a subject-matter resource on trailer parts, compatibility, and maintenance requirements. 
• Prepare accurate quotes based on parts, quantities, and customer needs. 
• Track sales orders and follow up on open or pending orders. 
• Stay current on new products, tools, and industry trends related to trailer manufacturing and parts. 
• Track and report sales data, including revenue, volume, and customer feedback. 
• Support sales growth initiatives, including expanding the parts store and maintaining the online parts presence. 
• Build strong working relationships with customers, suppliers, and internal departments. 
• Work closely with production and service teams to ensure parts availability aligns with manufacturing schedules. 
• Resolve parts-related issues quickly to minimize operational disruption 
• Experience in trailer manufacturing or automotive parts sales. 
• Knowledge of axles, brakes, suspension systems, lighting, and related components. 
• Familiarity with inventory management systems, ERP platforms, or parts sales software. 

Benefits 

• Medical ,Health's Savings Account (HSA), Dental, Vision, 401k, Paid Time Off, Holiday Pay  

Note: Fast-paced parts and manufacturing environment with regular exposure to warehouse areas, moving equipment, and customer traffic.  

Applicants must be able to pass a pre-employment drug test, background check, and physical. Higley Group is an Equal Opportunity Employer and provides opportunity to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. 

 Required Qualifications 

• High school diploma or equivalent (degree or certification in business, sales, or a related field preferred). 
• Proven experience in parts sales, customer service, or a related role within manufacturing or automotive industries (trailer experience preferred). 
• Strong knowledge of trailer parts, components, and systems. 
• Excellent communication and customer service skills. 
• Strong organizational skills with attention to detail and accuracy. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Proficiency with computer systems, order entry software, CRM tools, and Microsoft Office. 
• Ability to operate a cashier register. 
• Ability to operate a forklift (certification preferred or willingness to obtain). 
• Ability to work independently and collaboratively to meet sales and service goals. 
• Ability to read and interpret technical drawings, manuals, and diagrams. 
• Forklift or warehouse operations experience. 

Physical Requirements 

• Regularly required to stand, walk, bend, lift, and move parts and materials. 
• Ability to lift up to 50 pounds with or without assistance. 
• Work is performed in a combination of office, warehouse, and production environments, which may include exposure to noise, machinery, and moving equipment 

 Benefits 

• Medical, Health's Savings Account (HSA), Dental, Vision, 401k, Paid Time Off, Holiday Pay  

Note: Fast-paced parts and manufacturing environment with regular exposure to warehouse areas, moving equipment, and customer traffic. Applicants must be able to pass a pre-employment drug test, background check, and physical. 

Higley Group is an Equal Opportunity Employer and provides opportunity to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.