Customer Care Representative

Reports To: Showroom Manager

Work Hours: Full Time

FLSA Status: Non-Exempt

Branch: Hartford, CT

Position Purpose:

Assist with all aspects of customer service in the showroom via phone and/or email.

Essential Functions: 

• Promptly and professionally answer showroom directed calls
• Communicate effectively by phone and/or email
• Schedule appointments
• Check status of orders
• Stock Check
• Release and/or schedule deliveries
• Give accurate directions to any showroom
• Ask questions and respond appropriately to determine the customers needs
• Provide exceptional customer service on a daily basis
• Encourage customers to use our Waterware website
• Possess effective communication and people skills 
• Ability to perform mathematical functions for pricing and or taking payments (credit cards)
• Transfer calls quickly and correctly to the right person
• Participate in all product training and customer service training when available
• Must work on Saturdays
• Adhere to showroom dress code

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• Two years customer service experience preferred 
• Ability to communicate clearly and effectively; verbally and written
• High School diploma or GED required

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.