Job Duties and Responsibilities

Strategic Compliance & Planning

• Regulatory Alignment: Develop and implement comprehensive Quality Control (QC) and Safety Plans to ensure 100% adherence to Government contract specifications, federal regulations, and industry standards.
• Performance Standards: Monitor all services identified in the Performance Requirement Summary (PRS) to ensure they meet or exceed contractual quality benchmarks.
• Inspection Strategy: Establish and maintain a rigorous inspection schedule—comprising both periodic and unscheduled audits—covering all phases of production, service delivery, and operational safety.

Operational Oversight & Reporting

• Quality Auditing: Conduct multi-phase inspections of goods and services to verify conformity with health, safety, and operational protocols.
• Deficiency Management: Identify, document, and communicate quality gaps or safety hazards to executive leadership, providing actionable recommendations for corrective measures.
• Continuous Improvement: Evaluate inspection data to identify trends and implement process improvements that minimize risk and enhance service reliability.

Training & Record Management

• Workforce Development: Design, organize, and facilitate ongoing in-service training programs to maintain a high standard of quality across the workforce.
• Contractual Training: Oversee the scheduling and completion of all required Army Training modules as mandated by the Performance Work Statement (PWS).
• Information Management: Maintain meticulous, audit-ready Quality Control and Employee Training files, ensuring all inspection results and certifications are accurately documented.

Southern Foodservice Management’s Culture

We have a philosophy for each and every one on our service team to give something extra. A Southern Foodservice Management employee:

• Exhibits a positive, friendly and respectful attitude towards guests and other team members.
• Arrives to work on time and in correct uniform, clean shoes, clean and pressed black pants and shirt, apron, name tag, and a SMILE.
• Understands job duties and responsibilities, as well as having an eagerness to learn more and develop new skills.
• Promotes a fun and efficient work environment, focusing on guest satisfaction.

Qualifications and Skills 

Technical Expertise

• Proven Quality Control Leadership: Extensive background in Quality Control management, specifically within highly regulated environments and government contracting.
• Army Food Service Proficiency: Comprehensive, hands-on experience with Army Food Service operations, including deep familiarity with AR 40-657 (Food Safety Program) and DA PAM 30-22 (Operating Procedures).
• Advanced Inspection Capability: Demonstrated mastery in conducting multi-tiered inspections, including initial, follow-up, and final quality audits to ensure zero-defect outcomes.

Operational & Analytical Skills

• Operational Assessments:  Expert ability to design and execute skills assessments to evaluate staff competency and operational efficiency.
• Strategic Decision-Making: Proven track record of making high-stakes, data-driven decisions to resolve quality discrepancies and mitigate operational risks.
• Regulatory Compliance: Skilled in interpreting Performance Work Statements (PWS) and translating complex requirements into actionable site-level procedures.

Communication & Leadership

• Interpersonal Excellence: Superior communication skills with the ability to liaise effectively between field personnel, government representatives, and upper management.
• Training & Mentorship: Ability to translate technical quality standards into digestible training modules for a diverse workforce.

Physical Requirements: 

· Strength: Lift up to 20lbs

· Posture: Standing 50%, walking 50%

· Movement of objects: Frequent

· Heavy lifting, Heavy Carrying, Pushing, Pulling

· Climbing or Balancing: Occasional

· Stooping: Occasional

· Reaching: Frequent

· Handling: Frequent

· Talking/Hearing: Frequent

· Seeing: Frequent

· Temperature Variation: Frequent

· Typing: Frequent

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