Description
Customer Service Representative
We are looking for a dedicated and customer-focused Customer Service Representative to serve our plumbing and HVAC customers.
Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization.
Key Responsibilities of our Customer Service Representative:
- Answer all incoming client calls promptly and follow our scripting process.
- Serve as the first point of contact for customers and deliver a courteous and professional experience every time.
- Following our process, accurately schedule service and maintenance appointments.
- Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.
- Make outbound calls to Club Membership clients to schedule seasonal maintenance.
- Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.
Requirements
What You Bring to the Customer Service Representative role:
- Previous experience in a customer service or call center role (required)
- Knowledge of plumbing and HVAC, or home services industry (required)
- Ability to follow a process
- Strong attention to detail and excels in accuracy.
- A courteous and pleasant demeanor—whether on the phone or off
- Excellent time management, organization, and problem-solving abilities
- Bilingual a plus, but not required
Schedule: 8 am-5 pm plus weekend on-call rotation
Pay $16-18 an hour. If you're passionate about great customer service and enjoy being part of a team, apply now!