Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.

Fast facts about Mindray:

• Founded in 1991, with 14,000 employees worldwide

• 8 global R&D centers, investing ~10% of annual revenue into innovation

• North American headquarters in Mahwah, NJ, with 40+ international subsidiaries

About the role

The Applications Support & Device Integration Specialist plays a critical role in ensuring Mindray’s devices, applications, and systems integrate seamlessly into hospital IT environments. This position provides technical support to customers and internal teams, troubleshoots application and connectivity issues, and collaborates cross-functionally to support both existing products and new technology deployments.

This role is ideal for someone who enjoys solving complex technical problems, working at the intersection of healthcare technology and IT systems, and partnering with diverse stakeholders to ensure reliable, real-world system performance.

What you’ll do

• Provide remote technical support to customers and internal teams across Mindray applications and integrated devices

• Support device, application, and system integrations, including troubleshooting data flow and connectivity issues

• Assist with configuration, testing, and deployment of new applications and integrated solutions

• Support virtualized environments (e.g., VMware) and help integrate Mindray applications within customer IT infrastructures

• Assist with integrations involving hospital Active Directory environments, including authentication and access considerations

• Collaborate with hospital IT teams, vendors, and internal partners to resolve complex technical issues

• Analyze and resolve application, system, virtualization, and network-related incidents

• Conduct technical product training sessions for internal teams and customers as needed

• Create, review, and maintain technical documentation, guides, and case records

• Investigate field-reported issues and partner with Engineering, Quality, and Manufacturing on corrective actions

• Participate in project teams for new and existing products, representing Service and providing technical input

• Document all activities and manage technical support cases in Mindray’s case management system

What you’ll bring

• Bachelor’s degree in Computer Science, Information Systems, or a related field — or equivalent practical experience

• Experience in application support, systems support, or a related technical role

• Strong understanding of operating systems, networking fundamentals (TCP/IP, routing, switching), and system connectivity

• Hands-on experience with virtualization technologies such as VMware

• Working knowledge of Active Directory concepts, including authentication and access management

• Experience with at least one programming or scripting language (e.g., Python, JavaScript, VBScript)

• Familiarity with healthcare system integrations is a plus; basic HL7 knowledge is beneficial but not required

• Demonstrated ability and willingness to learn healthcare interoperability standards such as HL7

• Experience creating clear, structured technical documentation

Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.

Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.