DBS Residential Solutions, Inc., a regional leader in basement waterproofing, foundation & crawl space repair, concrete repair, basement finishing, and whole-home energy solutions, is looking for a TBF Project Coordinator to join our growing team.

Compensation: $22.00 - $27.00 / HR

Schedule: IN - PERSON Fulltime Monday – Friday

What We Would Provide You

• A trusting, respectful, and fun culture
• The best tools and training to get the job done right
• A solid pay and benefits package including health, vision, dental, and 401(k)
• A team you can be proud of (voted Best Place to Work the last two years!)
• Opportunities for professional growth and development

What You Would Do

• Serve as the primary point of contact for basement finishing customers, scheduling installations and following up on project-related needs
• Schedule pre-project visits and create project packets and job timelines for each project
• Source job drawings from architects and assist with permit applications
• Communicate proactively with customers throughout the project lifecycle
• Provide administrative support including change orders, upgrades, and subcontractor agreements
• Maintain Gantt charts to track completed and upcoming work
• Close out completed projects by requesting 5-star reviews, sending feedback forms, warranty packets, and thank-you gifts
• Ensure all job information is accurately entered into CRM systems
• Support invoice approval for subcontractors in coordination with Accounts Payable
• Work closely with the TBF Field Supervisor, subcontractors, and trade partners
• Deliver a remarkable customer experience that aligns with DBS values
• Maintain regular, reliable on-site attendance
• Perform all other duties as assigned

What We Need for This Role

• Strong customer service mindset with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• High level of organization and attention to detail
• Ability to accurately perform data entry and manage documentation
• Comfort using computers, CRM systems, and standard office software
• Ability to problem-solve, work independently, and collaborate as part of a team
• Ability to understand, speak, read, and write English

Education and Experience

• High school diploma or GED preferred
• One (1) or more years of experience in customer service or project coordination preferred
• Equivalent combination of education and experience demonstrating the ability to perform the role

Our Vision, Mission & Values

Our Vision: A world where every family lives in a healthy, safe, and comfortable home.

Our Mission: Creating lasting “WOW” relationships with employees and customers while providing permanent home performance solutions.

Our Values: Positive, Teamwork and Humble

DBS Residential Solutions is an Equal Opportunity Employer. We encourage Women, Veterans, and Minorities to apply.

All offers of employment are contingent upon successfully passing a background check prior to starting.

Come for the culture. Stay for the opportunity.