The Belfast Community Co-op is looking for a Front End Manager to be part of our Customer Service management team. The ideal candidate is an effective and experienced leader. They are skilled in creating and maintaining a positive customer experience, developing and implementing systems, and are solution-oriented. We are looking for someone who will partner with our Customer Service Manager to reach our goal of providing an exceptional experience for our customers.  Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome 

This is a full-time position, 40 hours weekly, requiring flexible availability with a starting wage of $24.00 per hour.  

The Front End Manager is responsible for all aspects of Front End operations, including hiring, training, developing, scheduling, and supervising Customer Service Clerks and Front End Shift Leads. Under the direction of the Customer Service Manager, the Front End Manager ensures a positive customer experience for Belfast Community Co-op customers and workers. The Front End Manager is responsible for controlling loss by implementing appropriate cash controls, and ensuring receipt of payment for all products.  The Front End Manager’s shift may include developing and maintaining department SOPs, collaborating with other departments for Customer Service Clerk scheduling, retail readiness tasks, troubleshooting technology and pricing issues, resolving customer questions and complaints, facilitating the movement of cash throughout the store, opening or closing the store as scheduled, and performing cashier duties as needed.  

ESSENTIAL FUNCTIONS

Leads the Front End team in providing shoppers with an exceptional experience

• Provides supervision and support to Front End staff by assisting with customer service, process adherence, and training.
• Develops and maintains SOPs and training materials, and coordinates training across the organization
• Responsible for adequate staffing of the department and organizing the schedule to ensure maximum department productivity and efficiency
• Coordinates across departments to improve efficiency, consistency, and shared success
• Sets and upholds departmental procedures for cash controls, retail readiness, and customer service.
• Troubleshoots technology and pricing issues and resolves customer questions and complaints in a way that aligns with Co-op standards for customer service, asset protection, and staff treatment

Acts as a part of the Front End team to uphold safety, customer service, and asset protection standards

• Performs Floor Manager and cashier tasks as scheduled, modeling leadership by upholding department standards for assigned tasks
• Maintains a strong awareness of the Front End department function and addresses issues promptly and appropriately, following store-wide standards for safety, documentation, performance coaching, and incident reporting when called for
• Works with Customer Service Manager to set priorities that align with overall store strategies
• Acts as a part of the management team to meet the Co-op’s ends of providing an efficiently managed, safe, respectful, and inclusive working and shopping environment. 

Belfast Community Co-op Worker Benefits include:

• Sponsored Co-op Ownership/ Equity Share
• Generous Store Discount
• In-Store Charge Account
• Paid Sick Time
• Paid/Earned Vacation Time
• Retirement Account with Employer Matching
• Regular Free-to-Staff Food and Wellness Items
• CSA/Farmers Market Reimbursement
• Education Credits (PTO for exploring interests related to work)
• Professional Development & Continual Training Opportunities

Full Time Workers (30 hours or more) are also eligible for insurance benefits including::

• Co-op Subsidized Health Insurance Plans
• HSA plans with Matching
• Dental insurance
• Vision Insurance
• Fully Paid Life Insurance
• Voluntary Life Insurance
• Short Term Disability

Preferred:

• Experience with POS and spreadsheet programs sufficient to communicate and prepare reports with accuracy, and in a timely manner. 
• Knowledge of ECRS Catapult
• Experience with natural foods co-ops

Minimum:

• Supervisory experience in a retail setting
• Experience handling cash
• Experience using a Point of Sale (POS) system
• Demonstrated ability to perform customer service in person and over the phone 
• Problem-solving skills, including assessing complex situations, determining action steps, and communicating evolving plans to a varied audience
• Strong written and verbal communication
• Experience with Google Suite, including Docs, Gmail, and Sheets
• Ability to manage multiple time-sensitive tasks

PHYSICAL DEMANDS AND WORK ENVIRONMENT (in a usual workday)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. This job requires work in a kitchen environment, including the use of knives, cleaning chemicals such as bleach, and exposure to varied temperatures such as walk-in cooler, walk-in freezer, proximity to dish sanitizer, and proximity to commercial oven. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The noise level of the work environment is usually moderate. The employee must be able to maintain focus in an environment that has multiple levels of noise, and the need to prioritize demands for attention.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than the “at will” relationship.

The Belfast Community Co-op is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.