Why This Role Matters

At East Lawn, we believe every family deserves a meaningful, respectful experience during one of life’s most important moments. As a Funeral Service Assistant, you play a key role in supporting families, guests, and funeral professionals by helping services run smoothly and compassionately.

This role is ideal for someone who is emotionally grounded and able to stay composed in a setting centered around grief, remembrance and loss. You’ll support Funeral Directors and staff with both behind-the-scenes and front-facing responsibilities, including:

Supporting Families & Services

• Greet and escort guests with warmth, professionalism, and respect
   
• Assist families during visitations and services
   
• Hand out service folders and provide directions to guests
   
• Support clergy, pallbearers, and service participants
   

Event & Service Setup

• Arrange flowers, lighting, and service materials
   
• Create memorial folders and video tributes
   
• Operate audio/visual systems, including recording or live streaming services
   

Facility & Vehicle Support

• Maintain a clean, welcoming funeral home environment
   
• Disinfect and clean chapels, arrangement rooms, and common areas
   
• Drive, fuel, and clean service vehicles (hearse, vans)
   

Office & Administrative Support

• Answer phones and take first-call information or messages
   
• Assist with printing, faxing, and maintaining office equipment
   
• Provide receptionist coverage during breaks or absences
   
• Run errands such as deliveries or item pick-ups
   

Team Support

• Assist clerical and funeral staff as needed
   
• Step in where help is needed—every day is different
   

You’ll Succeed in This Role If You:

• Are dependable, compassionate, and professional
   
• Take initiative and can work independently
   
• Stay calm and courteous in emotional situations
   
• Pay attention to details and follow through on tasks
   
• Are comfortable working with people of all ages and backgrounds
   

Work Environment

• Indoor and outdoor work
   
• Exposure to all weather conditions
   
• Moderate noise level
   
• Office, chapel, and service settings
   

Physical Requirements

• Standing or sitting for extended periods
   
• Frequent use of hands and arms
   
• Close interaction with small and large groups
   
• Ability to lift, carry, and move equipment
   

A Few Important Notes

• No supervisory responsibilities
   
• Duties may change based on business needs
   
• Employment is at-will
   
• This description is not a contract

Education & Experience

• Must be 18 years old & above
• High school diploma or equivalent  
• Short-term, on-the-job training provided  

Technical Skills

• Comfortable using Microsoft Word, Excel, and Outlook  
• Able to create and edit video tributes and slide presentations  
• Familiar with live streaming and AV systems  
• Able to navigate the internet and use mobile apps  

Other Requirements

• Valid driver’s license with a clean driving record  
• Ability to lift up to 75 lbs and drive large vehicles

 
Employment with East Lawn is at will. Accordingly, employment can be terminated without reason or cause, at the option of East Lawn or the Employee. This job description is not a contract for employment.