Job Purpose:

A Guest Services Lead assists with team oversight, provides quality customer service and product knowledge, along with daily tasks of the operation. Will be expected to help guests with their needs. Spends time working in both Guest

Services/Retail and ticket office. This is a working supervisor position. Duties include closing retail/ticket locations, assisting with inventory, training and other related duties as assigned.

  Shift: Full Time but must be available for Weekdays, Weeknights, Weekends, Days, Afternoons, Nights 

Essential Duties and Responsibilities:

• Required to have proficient knowledge of Marquette Mountain property and the surrounding area
• Must be able to work independently and multi-task
• Assist supervisor with overseeing employees in both the retail and ticket work areas.
• Assist with Point of Sale, inventories, displays
• Give accurate and current information about the merchandise for all brands we carry.
• Cleaning and organizing daily to keep a professional appearance.
• Process Season’s Passes, Lift Tickets and Retail Sales.
• Oversee and perform all guest services associated with providing retail/ services for guests, must also be able to
• answer questions about activities and sights in the area.
• Assist with providing a safe and positive experience for both guests and staff.
• Communicate information to all staff and guests to ensure knowledge of Marquette Mountain Resort activities, events, and changes.
• Work with the Guest Services Supervisor to communicate with guests externally and internally
• Work with Customer Services, Guest Services, Rental and Snowsports Supervisor in ensuring that scheduling and staffing levels are appropriate for group and daily volume.
• All other job duties as assigned

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High School Diploma or equivalent.
• Must be professional, courteous and exercise tact and diplomacy when dealing with the Members and guests
• Ability to prioritize and multitask, managing multiple projects, and attention to detail
• Ability to work in a fast past environment with tight deadlines and shifting needs
• Outstanding communication and interpersonal skills
• Strong organizational and collaboration skills
• A reliable individual who can work independently but also as part of a team, committed to customer service
• Requires face-to-face leadership and involves morning, evening, and weekend responsibilities.
• Attention to detail and accuracy.
• Accurate with money usage and register use.

Education: High School Diploma or equivalent

Experience and/or Training:

Licenses/Certificates: None

Technology/Equipment: Computer

Physical and mental demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and climb or balance
• The employee is frequently required to sit and stoop, kneel, crouch or crawl and occasionally required to taste or smell
• Must regularly lift and/or move up to 25 pounds.
• Specific vision requirements of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Equipment Used:

• Computer

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high precarious places; extreme heat
• Noise level in the work environment is usually moderate.

Employee Benefits (Depending on hours and status)

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match

Other:

• Employee Assistance Program (EAP)
• Wellness incentives

Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.