We are seeking a dedicated Houseman to serve as a key representative of Maui Resort Rentals, ensuring our property owners' units maintain exceptional standards of cleanliness and presentation. This role combines customer service excellence with hands-on facility maintenance, requiring both a welcoming personality and professional work ethic.

The Houseman will collaborate closely with our Housekeeping and Guest Experience teams to deliver seamless service that exceeds guest expectations while maintaining the pristine condition of our properties.

This position encompasses four core functions: Driver, Refill Houseman, Check-Out Houseman, and Check-In Houseman. Additional responsibilities may include special projects such as carpet cleaning and glass restoration.

Daily Operations

• Complete all assigned daily tasks with comprehensive documentation
• Monitor daily check-in schedules and prioritize workload accordingly
• Coordinate with Housekeeping staff and Guest Experience team to address guest requests promptly
• Support Housekeeping managers and team members as required
• Maintain positive relationships with property owners and guests

Unit Turnover Services

• Check-Out Processing: Remove all soiled linens and towels from departing guest units; collect, catalog, and return lost and found items to appropriate departments
• Check-In Preparation: Clean all windows, lanai areas, outdoor furniture, and grill spaces to ensure pristine presentation for incoming guests
• Transportation Services: Provide staff transport and deliver items for Guest Experience and Housekeeping teams; handle all check-in request deliveries and returns

Workspace Management

• Maintain organized and clean work areas throughout shift
• Ensure all equipment and supplies are properly stored at shift end

Experience & Knowledge

• Demonstrated experience in guest relations or hospitality services
• Comprehensive understanding of customer service principles and guest experience standards
• Strong written and verbal communication abilities
• Proficiency with Salesforce and Google Workspace applications
• Thorough knowledge of property layouts, amenities, and features
• Understanding of inventory management systems and standard operating procedures

Core Competencies

• Exceptional interpersonal and communication skills
• Strong organizational abilities with proven multitasking capabilities
• Analytical problem-solving approach
• Comprehensive understanding of departmental roles and responsibilities
• Ability to work independently while maintaining team collaboration

Physical Requirements

This position requires the physical ability to:

• Lift, push, pull, and carry items weighing up to 50 pounds
• Stand for extended periods during shift
• Perform kneeling, bending, and crawling motions as needed
• Work in squatting and crouching positions
• Navigate and work effectively in confined spaces
• Tolerate exposure to cleaning chemicals and dust particles