Tillman Fiber is seeking a dedicated Solutions Engineer to support the administration, configuration, and optimization of our Sitetracker (Salesforce) platform. This position is aligned to East Coast operations and requires working full-time in Eastern Time Zone hours.

This is a hybrid Admin/Developer role reporting to the Business Systems Director and collaborating closely with a Senior Solution Engineer. You will execute technical projects that require both declarative configuration (Flows) and programmatic development (Apex, LWC). You will serve as a primary "builder" for the team, turning business requirements into scalable code and configuration.

This is an execution-focused role ideal for a Salesforce professional who is eager to deepen their expertise in Sitetracker/Salesforce and grow within a fast-paced, startup environment.

Key Responsibilities

1. Salesforce Development (Apex & LWC)

• Develop, test, and deploy programmatic solutions using Apex (Triggers, Classes, Batch/Queueable) and Lightning Web Components (LWC) when declarative tools are insufficient.
• Write efficient SOQL/SOSL queries to handle complex data manipulation and reporting requirements.
• Maintain and optimize existing codebases, ensuring healthy test coverage and adherence to governor limits.
• Assist in managing the DevOps pipeline, including version control (Git) and deployments via CI/CD tools or change sets.
• Manage and update Jira and other ticketing systems.

2. Stakeholder Collaboration & Solution Design

• Partner directly with internal stakeholders (Finance, Engineering, Construction) to gather requirements for new features.
• Ask critical clarifying questions to understand the "why" behind requests, ensuring that we design scalable, long-term solutions rather than quick fixes.
• Bridge the gap between business needs and technical execution, converting functional requirements into clear technical specifications for development.

3. Advanced Configuration & Low-Code Automation

• Execute complex declarative development, pushing Salesforce Flow to its limits to automate business processes without over-engineering custom code.
• Configure Sitetracker-specific modules (Project Templates, Job Trackers) to align with Engineering and Construction workflows.
• Manage security settings, including complex Sharing Rules, Permission Sets, and Field Level Security.

4. Integration & API Support

• Support the maintenance of integrations between Sitetracker/Salesforce and external systems (NetSuite, GIS, Vetro, HubSpot, etc.).
• Debug REST/SOAP API errors and assist the Senior Solutions Engineer in building or refining integration endpoints.

5. User Support & Troubleshooting

• Act as the technical escalation point for support tickets that require "under the hood" investigation (e.g., debugging Apex exceptions or unhandled Flow faults).
• Troubleshoot data integrity issues and perform bulk data operations using Data Loader or the Salesforce Inspector.

Qualifications

Required

• 3–5 years of Salesforce ecosystem experience, with a mix of Administration and Development.
• Proficiency in Apex and LWC: You must be comfortable writing triggers, classes, and components from scratch, not just copy-pasting code.
• Deep knowledge of Salesforce Flow and when to use Flow vs. Apex.
• Solid understanding of the Salesforce security model and object relationships.
• Experience with SOQL for data extraction and troubleshooting.
• Ability to work independently on development tasks while collaborating on architecture.

Preferred

• Experience specifically with Sitetracker is highly preferred.
• Salesforce Certified Administrator and/or Salesforce Platform Developer I certification.
• Experience with version control systems (Git/GitHub/Bitbucket).
• Experience in telecommunications or fiber infrastructure.

Success Measures (First 6 Months)

• Successfully delivering a mix of declarative (Flow) and programmatic (Apex/LWC) enhancements.
• Achieving valid code coverage and passing code reviews conducted by the Senior Solutions Engineer.
• Reducing technical debt by optimizing legacy flows or refactoring inefficient code.
• Establishing yourself as a reliable technical resource who can build end-to-end solutions.
• Building trust with stakeholders by effectively gathering requirements and delivering solutions that match their needs.

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